Brainshark vs. Trakstar Learn

Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.

Incentivized

I believe Mindflash is perfect for corporate training in any industry. It's quick, efficient and provides an unprecedented platform to provide training information digitally. Especially when you do not have enough resources to provide in-person training that requires detailed attention covering a massive territory.

• You can Track who watched and how many times your presentation was watched through their tracking service.
• Customer service is outstanding. They will walk you through any difficulties you encounter.
• They are always working and expanding the product to give me ways to engage with my audience

• Mindflash is very clean and user-friendly. Very easy for learners to navigate and understand.
• Mindflash’s reporting tool is unmatched. You can pull any type of report you could want or need.
• Customer service is top-notch. From our Sales Executive to our CSM, all the way up to the VP, our experience has been amazing.

Incentivized

• It is not always the SME that wants to narrate so an easier way to invite guest narrators would make the creation process less painful.
• More detailed description of report types. Depending on what output I am in search of, I find myself having select each option until I find what I need.
• An option to insert a slide instead of just adding and having to move it up by repeatedly pressing the up arrow.

• Admin: They only allow one admin account, which can be a headache. Instead of logging into my personal Mindflash I log into a shared user, that makes and assigns all the videos.
• Agent UI: It isn't the prettiest UI and can be hard to navigate for beginners.
• Certificates: The certificates for passing a course are just dumb. I have them all turned off and I could never see that being useful.

Incentivized

Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.

I am extremely likely to continue using Mindflash for a few reasons. One, Mindflash has increased its capabilities dramatically during the year that I have been using it. Like any good business or service provider, Mindflash seems to have the desire to constantly improve its users experience. I know in another year, Mindflash will be better than it is today. For example, I know that Mindflash is at least exploring the possibility of adding language support to its capabilities. As someone who works in many non-English speaking countries, this would be a huge benefit to me. Additionally, I have been very impressed by Mindflash's customer service. They have always been very helpful and gracious.

BrainShark is great for those with beginner and intermediate level software skills. It doesn't take a programming genius to get up and running with this application.

Incentivized

The interface is just so simple to understand. It's clean and efficient. We showed Mindflash off to the Safety group, who are not computer gurus and they were beyong excited to use it.

I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.

We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.

Incentivized

Any problems or questions we have had with Mindflash have been handled promptly and effectively. I normally use the online chat option but have had to correspond with them through email and phone as well. We have never had an issue languish for weeks or months with Mindflash. They either fix the problem or let you know that the software isn't capable to handle the need at that point.

Incentivized

The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.

Their ongoing support after implementation is excellent and easy to access...

If you're going to develop a short course to demo the product internally, don't bother avoiding your own topics. Mindflash rolls whatever content you create during the trial into your production environment when you decide to buy. The time taken to go from not having a system to being live with Mindflash is virtually instant. What you'll be wanting for is time to develop content and people to test it out.

Most systems we looked at only housed training you already had or bought... or you could buy their training, but they did not offer a way to build your own training AND keep it updated and house it in a logical way. I what we use in Brainshark as two parts (and we don't use it all - such as the Coaching module) one for creation and second for delivery... and delivery offers two parts. One off's... links that we can add to newsletters, websites etc, and then their Rapid Learning Portal for more formalized learning. Brainshark gives me what I need to create AND deliver trainings, webinars and even holiday wishes. Plus they are big enough to offer service and tech help to the field... I don't have to do it all myself... as well as a Customer Success Manager for quarterly updates, help and training, monthly reporting on usage, training webinars and an whole knowledge base and author and administrator training online. If you only have a person or hand full of people creating your training... it is easy to use and get lots of content out to the world!

Incentivized

The only other training platform similar to Mindflash that I have used is RedVector. However, we use that platform entirely differently than Mindflash. RedVector has a very large available library for our users to stay current on their PDU/education credits for their PE and PMP licenses. It does have the option to build training within it as well, but we have not used that feature because it is more focused on providing external training for others.

Incentivized

• Since we implement how Brainshark is used we have found several areas where it has a significant impact...the first is the ability for any three step distributor to build a supplier / manufacturer content library that can be utilized by their B2B sales group
• Brainshark's survey and question tools are an excellent way to solicit feedback from both internal and external audiences...
• Brainshark is a cost effective way for retailers and wholesalers to manage store and field level operations...

• Mindflash has had a positive impact on our business because it allows us to train more new users with less effort, and ensure that trainees have access to the course materials for a period of time after they have started using our software to do their daily jobs. Review of the course materials allows them to get answers to common questions without having to submit requests to our support team, thereby reducing the administrative burden on our resources.

Incentivized