Tethr vs. U-Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tethr
Score 10.0 out of 10
N/A
Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…N/A
U-Assist
Score 0.0 out of 10
N/A
U-Assist, from Uniphore, is a call recording and conversational intelligence tool. It aims to help contact center agents automate after call work (ACW) by providing call summaries and disposition notes. The vendor claims that U-Assist can help agents achieve benefits like reduced average call handle and waiting times, reduce manual errors, and improve CSAT and NPS scores.N/A
Pricing
TethrU-Assist
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TethrU-Assist
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TethrU-Assist
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TethrU-Assist
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Medium-sized Companies
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Enterprises
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User Ratings
TethrU-Assist
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
TethrU-Assist
Likelihood to Recommend
CollabIP, Inc. (Tethr)
This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
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Uniphore
No answers on this topic
Pros
CollabIP, Inc. (Tethr)
  • The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
  • Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
  • It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.
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Uniphore
No answers on this topic
Cons
CollabIP, Inc. (Tethr)
  • It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication.
  • If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium.
  • If I had a database of contacts and customers, it would also be very useful and would facilitate my work.
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Uniphore
No answers on this topic
Return on Investment
CollabIP, Inc. (Tethr)
  • Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales.
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Uniphore
No answers on this topic
ScreenShots