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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UJET

    Score10 out of 10
    N/AUJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
    Pricing
    UJET
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    UJET
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    UJET
    Considered Both Products
    UJET
    Chose UJET
    UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the …
    Incentivized
    Chose UJET
    UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    UJET
    Contact Center Software
    Comparison of Contact Center Software features of UJET
    Feature
    UJET
    8.3
    2 Ratings
    Agent dashboard9.02 Ratings
    Validate callers8.52 Ratings
    Outbound response8.52 Ratings
    Call forwarding7.01 Ratings
    Click-to-call (CTC)8.52 Ratings
    Warm transfer9.02 Ratings
    Predictive dialing8.52 Ratings
    Interactive voice response8.52 Ratings
    REST APIs7.01 Ratings
    Call scripts7.42 Ratings
    Call tracking8.52 Ratings
    CRM software integration9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of UJET
    Feature
    UJET
    7.9
    1 Ratings
    Inbound call routing7.01 Ratings
    Omnichannel inbound routing8.01 Ratings
    Recording9.01 Ratings
    Quality management8.01 Ratings
    Call analytics8.01 Ratings
    Historical reporting8.01 Ratings
    Live reporting8.01 Ratings
    Customer surveys7.01 Ratings
    Customer interaction analytics8.01 Ratings
    User Ratings
    UJET
    Likelihood to Recommend
    9.0
    (2 ratings)