Product	Rating	Most Used By	Product Summary	Starting Price
ADP Workforce Now	Score8 out of 10	Mid-Size Companies (51-1,000 employees)	ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.	N/A
UKG Pro	Score7.5 out of 10	N/A	UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.	N/A

Key User Insights
	ADP Workforce Now	UKG Pro
Considered Both Products	ADP Verified User Chose ADP Workforce Now ADP Workforce Now is so easy to use, like a iPhone. UKG Pro was to complicated like a Android making it to hard to use and you cannot find half the stuff you are looking for. ADP Workforce Now made an easy tool to work with and actually use. Incentivized Helpful? Verified User Chose ADP Workforce Now ADP Workforce Now is quite robust on the payroll side, but my overall favourite is BamooHR. Incentivized Helpful? Verified User Chose ADP Workforce Now I did not select ADP, I'm evaluating the other softwares to move away from ADP. Incentivized Helpful? Nikki Derkach Bryant Payroll Specialist in Corporate at MPD (Legal Services, 201-500 employees) Chose ADP Workforce Now I prefer UKG for functionality but I prefer ADP for the new improved ease of processing. Incentivized Helpful? Verified User Chose ADP Workforce Now I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a … Incentivized Helpful? Verified User Chose ADP Workforce Now ADP's ROI and strong track record has always kept us in their camp despite other vendors attempting to pull us away. Incentivized Helpful? Nicole Parisi Payroll Admin in Finance and Accounting at Vidaris (Architecture & Planning, 201-500 employees) Chose ADP Workforce Now I didn't pick ADP. Ultimate is highly configurable and support with config and tax is far superior. Incentivized Helpful? Verified User Chose ADP Workforce Now UKG offered services we really liked. Both ADP and UKG are expensive and decided to stick with ADP for now as moving HRIS systems is a big task and each system comes with its own set of challenges. Incentivized Helpful? Jennifer Spivey Payroll Manager in Human Resources at Sun Basket (Food Production, 501-1000 employees) Chose ADP Workforce Now We selected ADP due to its value and included capabilities. I find it to be very similar to the majority of the major payroll providers and in hindsight [I] am not sure this is the route we [should] have gone. If you have a robust HR/Payroll team, I think the product is fine, … Incentivized Helpful? Verified User Chose ADP Workforce Now Although I didn't select ADP Workforce Now for our company, I can say that it stacks up a lot better than other systems I've used or evaluated in the past. The payroll module is user-friendly and very intuitive. It didn't take my team very long at all to get the process down … Incentivized Helpful? Shannon Greene HR Representative in Human Resources at Press-Seal Corporation (Utilities, 201-500 employees) Chose ADP Workforce Now WFN offers a much friendlier user experience. Workday was a "pretty" system but did not offer near the functionality that WFN does. When completing a task in WFN, the steps are logical. If you did not know how to complete a task, the system is set up in a way that a few good … Incentivized Helpful? Anthony Arballo Consultant in Human Resources at Zenith Insurance Company (United States) (Insurance, 1001-5000 employees) Chose ADP Workforce Now ADP Workforce Now is way easier to use and we have the support we need. Incentivized Helpful? Peter S. Gerard VICE PRESIDENT OF HUMAN RESOURCES, LEGAL AND CORPORATE COMMUNICATION in Corporate at Nautilus Hyosung America (Banking, 501-1000 employees) Chose ADP Workforce Now This system is far better than its competitors in the market space. It has greater functionality, stronger integration capabilities and it is priced lower than the competition. We have used UltiPro and Paycom in the past and have found that ADP Workforce Now is easier for our … Incentivized Helpful? Sarah Harrington HR Generalist in Human Resources at Total Tool Supply, Inc. (Construction, 201-500 employees) Chose ADP Workforce Now The company I worked for previously had a very built-up UtiliPro profile and it was great but I still like ADP better. Incentivized Helpful? Verified User Chose ADP Workforce Now There are some similarities between the two systems, but I will have to say that ADP is a much better system. The report writing is much better in ADP, along with the actual processing of payroll is easier and more user-friendly. The batching process is a lot better than UltiP… Incentivized Helpful? Michelle Moore Payroll / Benefit Manager in Human Resources at SummitMedia, LLC (Broadcast Media, 201-500 employees) Chose ADP Workforce Now UtiliPro was an amazing system that gave you a one-stop-shop, the only issue with them was their tax services. They did not have issues with Regular Pay being over-road with other earnings in their "batches" and they also allowed you to use the back where you entered your own … Incentivized Helpful? Verified User Chose ADP Workforce Now I think that Workforce Now is more robust and inclusive to make things very efficient on one platform with different modules. Incentivized Helpful? Verified User Chose ADP Workforce Now I think they are about the same, although UltiPro is more user-friendly. We stayed with ADP Workforce Now because of the discounts. I do feel that if we continue to add products to the ADP platform (and ADP continues to add costs to each product/access), the cost will equalize … Incentivized Helpful? Verified User Chose ADP Workforce Now I used UltiPro at my last job, and I wouldn't even consider them with my new company. Ultimate Time Keeping and Core System don't "talk" to one another, although they are within the same system. That led to PTO never calculating correctly for hourly employees. That system might … Incentivized Helpful? Verified User Chose ADP Workforce Now Many of these products are similar in functionality, but the UI is different. I think Workforce Now's UI is easy to use both for system admins and product users. Incentivized Helpful? Verified User Chose ADP Workforce Now I had used UltiPro for about 9 years and when I came here they already had ADP Workforce Now for 1 of the 3 companies. I liked ADP so I implemented it across the other 2 companies. As mentioned previously, I like UltiPro's payroll process/flow better (i.e. edit checks directly … Incentivized Helpful? Keisha Feliciano, SHRM-CP HR/Benefits Coordinator in Human Resources at Settlement Health (Hospital & Health Care, 51-200 employees) Chose ADP Workforce Now I believe ADP is easier to use than other products. Incentivized Helpful? Verified User Chose ADP Workforce Now The payroll feature in ADP is better than UltiPro or Paycom. In UltiPro, you are unable to set up batches before you process the payroll. You have to run the payroll first and then go and enter the changes. I hated this as I had to hold on to manual one time changes until … Incentivized Helpful? Verified User Chose ADP Workforce Now After using other payroll/HRIS products, this one outshines them all. I feel it accomplishes this because it is much more than a payroll system, but an entire platform for all encompassing HR needs. Incentivized Helpful?	UKG Marnie Gauthier Payroll and Benefits Advisor in Finance and Accounting at Urban Systems Ltd (Civil Engineering, 501-1000 employees) Chose UKG Pro We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could … Incentivized Helpful? Verified User Chose UKG Pro I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control … Incentivized Helpful? Haley Wall HR Coordinator in Human Resources at Holman Logistics (Warehousing, 51-200 employees) Chose UKG Pro Reporting is very different in UKG Pro vs ADP Workforce Now. In ADP you can make your own reports and there is lots of personalization, UKG has great standard reports, but you have no good option for making your own reports. Also, Org Chart viewing is much better in ADP … Incentivized Helpful? Gabriela Batista US HR Manager in Human Resources at African Wildlife Foundation (Non-profit Organization Management, 51-200 employees) Chose UKG Pro ADP Smart Compliance is slightly superior as it provides easily accessible information on our tax documents, payments, etc Visually, ADP Workforce Now is inferior. UKG is more user-friendly to employees. People strategy is old. Incentivized Helpful? Verified User Chose UKG Pro I think ADP is a lot easier to use and function within. While the GL maping is seperate done at employee level which is more time consuming. In my experience, the customer support seems better than UKG Pro. So far ADP points you to community support and training videos but … Incentivized Helpful? Verified User Chose UKG Pro I have used each of the other products at different workplaces. UKG Pro is a sweet spot of having the top features from each without most of the downsides of each. Incentivized Helpful? Erika Handley Payroll Systems Administrator in Human Resources at Rollins, Inc. (Consumer Services, 10,001+ employees) Chose UKG Pro I would pick UKG above all of these systems. Incentivized Helpful? Verified User Chose UKG Pro ADP was by far the worst platform I've ever used. Terrible customer service and so many inaccuracies. Paycor was a close second but we went with UKG because it was more comprehensive and allowed for more autonomy. Incentivized Helpful? Verified User Chose UKG Pro I was not a decision maker in our switch from ADP. I do know that pricing may have been a factor. I do think they both have pros/cons that HR had to take in consideration when switching. I know that it is not an easy thing to switch your software so their reasoning also … Incentivized Helpful? Joy Gibson Sr. Compensation & Benefits Manager in Human Resources at Goodwill Industries of Kentucky, Inc (Non-profit Organization Management, 1001-5000 employees) Chose UKG Pro I can not compare as we only used ADP for payroll Incentivized Helpful? Felicia Jones Senior Payroll Manager in Human Resources at Cortland (Real Estate, 1001-5000 employees) Chose UKG Pro UKG has a more user-friendly reporting tool (Cognos) than Workday and ADP. I appreciate the ease of getting reports on the fly without security limitations. Self Service is a key factor for our employees as UKG is easy to navigate through the system and is much more … Incentivized Helpful? Verified User Chose UKG Pro UKG Pro offers almost everything we need and integrates well between modules and with external vendors. It is for the most part extremely intuitive and easy to use both as a user and administrator. Being able to report on almost all data fields in the system is extremely … Incentivized Helpful? William Yiu Sr HRIS Analyst in Human Resources at C&S Companies (Construction, 501-1000 employees) Chose UKG Pro ADP has the ability to pull in anonymized salary data for various industries to help companies with benchmarking and reporting. UKG should have the same ability to do that since it has payroll and salary data and job information from various companies. Also some simplified … Incentivized Helpful? Verified User Chose UKG Pro UKG is much more comprehensive and technologically advanced. All of the components speak to each other, rather than having to enter duplicate information. Incentivized Helpful? Deborah Van Dyke Payroll Manager in Human Resources at Novares (Automotive, 501-1000 employees) Chose UKG Pro UKG was able to meet our needs and allow us to add modules if wanted. Core is much more robust. Very simple to integrate with out time keeping system. More bang for the buck. Incentivized Helpful? Aaron White Sr HRIS Analyst in Human Resources at Cardinal Glass Industries, Inc. (Glass, Ceramics & Concrete, 5001-10,000 employees) Chose UKG Pro UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either … Incentivized Helpful? Cristal Eads Payroll Benefits & HR Analyst in Human Resources at Hoosier Energy REC (Electrical & Electronic Manufacturing, 201-500 employees) Chose UKG Pro I did not make the choice to implement UKG Pro, I was just hiring on into the company when it was being implemented. I did not like the customer service with ADP, it was all dependent on who you were able to talk to in the pool, and if you called back and talked to someone … Incentivized Helpful? Verified User Chose UKG Pro I did not select UKG ProUKG Pro (formerly Ultimate Software UltiPro). I was hired during the implementation process. I process payroll. I do not make those types of business decisions. I preferred ADP's Smart Compliance compared to UKG's tax filing service. ADP is the … Incentivized Helpful? Verified User Chose UKG Pro I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our … Incentivized Helpful? Verified User Chose UKG Pro UKG is much more streamlined. Incentivized Helpful? Verified User Chose UKG Pro UKG had all the modules we were looking for, was highly configurable, and looked like it could grow with our business. Did not realize how much of the heavy lifting was needed on our part for implementation and ongoing. UKG does have its quirks and some workarounds are needed … Incentivized Helpful? Verified User Chose UKG Pro UKG offers the same, and mostly better, services in the majority of the areas that we "graded" for our company's needs: recruiting, time and attendance, payroll, reporting, manager self-service, employee self-service, benefits administration, personnel requisitions, … Incentivized Helpful? Verified User Chose UKG Pro UKG had greater customer support, better functionality, more reporting options, offered onboarding, improved analytics of workforce, and more opportunity to automate systems. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
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	Implementation went as expected
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	ADP Workforce Now	UKG Pro
Highlights	Research Team Insight Published June 28, 2022

	ADP Workforce Now	UKG Pro
Likelihood to Recommend	8.1 (1106 ratings)	7.6 (947 ratings)
Likelihood to Renew	7.2 (82 ratings)	8.6 (196 ratings)
Usability	2.1 (79 ratings)	8.5 (189 ratings)
Availability	7.3 (14 ratings)	10.0 (75 ratings)
Performance	6.4 (13 ratings)	10.0 (332 ratings)
Support Rating	7.3 (477 ratings)	5.7 (495 ratings)
In-Person Training	8.2 (9 ratings)	9.9 (87 ratings)
Online Training	5.8 (17 ratings)	7.6 (204 ratings)
Implementation Rating	1.5 (34 ratings)	9.5 (86 ratings)
Configurability	6.4 (10 ratings)	10.0 (76 ratings)
Ease of integration	6.1 (8 ratings)	10.0 (66 ratings)
Product Scalability	7.4 (767 ratings)	10.0 (94 ratings)
Vendor post-sale	5.2 (8 ratings)	10.0 (56 ratings)
Vendor pre-sale	6.1 (8 ratings)	10.0 (49 ratings)