Untangle NG Firewall vs. WatchGuard Network Security

Midsized business is where I have used it. Have used it to connect to other Untangle boxes across town and in other countries with NO issues and works with MS Domains across these VPN connections. Probably less appropriate for small home networks or large businesses.

Incentivized

Watchguard is well suited for small businesses without significantly complex networks and infrastructure. WatchGuard firewalls perform well on IPv4 networks and offer basic security features that match other vendors that target the small business market. WatchGuard firewalls are less appropriate for mid-sized business and larger. There is limited IPv6 support, and the firmware often lacks some or all of more advanced features that businesses that size often need.

Incentivized

• The firewall is easy to set up and manage.
• The open VPN while not as feature rich as some other options is rock solid and consistently needs nothing
• The web filter app is great, it's easy to block broad categories or specific things as well as white list whatever is needed.
• Support is responsive and accurate.

Incentivized

• Incoming Torrent attempts were blocked, but outgoing (by a user) were permitted. Similarly, other direct attempts were summarily blocked.
• provides full administrative support for analysis of usage and scope.
• strong Wi-Fi support and security - area wi-fi maps
• They think of all the things secure and I don't have to worry about it.
• I have not identified anything else that needs improvement - I am well satisfied.

Incentivized

• The UI could be a little flashier.
• Getting your license file moved from one firewall to another can be tough at times... but support is great if you need it.
• Ability to upload reports to a portal versus getting them emailed would be best (some reports can get 100+ Mb depending on all the bells and whistles).

Incentivized

• Better integration with VoIP services, such as templates for policies handling traffic for Bria or Asterisk endponts and servers.
• Get webblocker to work without breaking secure websites.
• Lower cost on endpoint agents for antivirus and include application control and webblocker with the agents.
• Make the cost per endpoint with TDR and Netowrk access control lower than the cost of Antivirus licensing that is not integrated.
• Make it easier to set up network access control and VLAN assignment by device, perhaps with templates.
• Get webblocker and application control working with QUIC.

Incentivized

Service renewal is in Feb 2021. We will be renewing!

I'm giving this note to WatchGuard Network Security due to its ease of daily support (after acquiring necessary knowledge in the solution), which allows agility in configuration changes, its integration of several reliable security features (such as SSL VPN, VPN Virtual Interfaces between companies, and others) and functional and stability in operation, with no downtime in the equipment due to problems or malfunctions

Incentivized

Generally works well but seeing more and more bugs with the OpenVPN app.

Incentivized

Although it might take some time to figure out, we have been able to use WatchGuard's online reference library and tech support to create/implement/modify all of our filtering rules and exceptions needed. There really has not been a shortcoming other than perhaps a learning curve.

Incentivized

Availability has always been a strong point of this product, it is rare that watchguard does not have a solution for customers' network monitoring needs.

Incentivized

The performance of WatchGuard Network Security is very good, in the years that we have used the solution we have only had a single error and Watchguard itself was able to solve it. Furthermore, when purchasing any product, the partner always evaluates the capacity of the solution to recommend the most appropriate product for our needs.

Incentivized

The phone support reps are highly competent and native-English speakers. big plus vs some other vendors with difficult to understand or less knowledgable support engineers.

Incentivized

For something that is considered business critical they should be far more responsive. Security isn't something to take lightly in today's work environment and so long as its working you are happy. But when it doesn't and you need that professional assistance, they weren't always there and I ultimately resolved my issues with the help of Google.

Incentivized

We participate to a in person training and the three days of learning was really useful and complete to gain skill to solve the major part of the problem we encounter during our life. And more the in person training give us the opportunity to create a network with other WatchGuard partner.

Incentivized

Online training is good for learning how to use the product. It does not teach security strategy because that is not its intent.

Incentivized

I had my key information for setting up the firewall, and they assisted me in finding the settings and appropriate places to enter data. They also helped troubleshoot when I didn't understand some of their feature concepts, and we got it running.

Incentivized

I could never come close with these two products to the level of functionality and security I have with Untangle. Simply put, there is absolutely no contest. In addition, the cost of these other solutions was many thousands more than the academic cost for Untangle. Many times have I experienced threats and inappropriate content passing through these other products. All of that was stopped the moment I implemented Untangle, even before I started to customize the settings.

Incentivized

I think the solutions are comparable, but the cloud management piece is critical for MSPs these days. We need to be able to schedule and push out updates as soon as they are stable and ready. Insurance companies and government regulations mandate this.

Incentivized

This product is very scalable since previously everything related to Watchguard was on premises but that has now changed with the inclusion of watchguard cloud. Now the product has evolved to have full control of firewalls at the cloud level.

Incentivized

• Easy setup and implementation made ROI easy to achieve. An Untangle HA solution is 1/2-1/3 the cost of a comparable Cisco/Checkpoint/Palo Alto solution.
• non-business internet usage has nearly ground to a halt.
• SD-WAN integration made it easy to connect branch offices quickly without complicated IPSEC configuration.

Incentivized

• at least 3-5X a year (that I know of), this device has single-handedly prevented members of our staff from inadvertently connecting to services they did not intend and could have resulted in security disruption
• although you can never rule out human-behaviour-engineered threat, it's helpful to know that our network has a higher level, enterprise-class control and monitoring behind it
• any time our network might be showing signs of abnormal performance, the WatchGuard control panel is the first place I turn to help identify the level of concern. It can quickly set my mind at ease and help to identify the specific device that might be out of compliance

Incentivized