TrustRadius

Usabilla (discontinued) vs. UXArmy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Usabilla (discontinued)
Score 5.6 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
UXArmy
Score 0.0 out of 10
N/A
UXArmy is a user research platform. From ideation, testing prototypes to refining fully launched products, UXArmy gives teams access to critical insights, empowering designers, product managers and marketers to validate, optimize, and iterate. Whether it’s unmoderated tests or moderated interviews and focus groups, UXArmy can be used to watch real users engage with a product and messaging, revealing emotional insights in addition to stats. With screen and video…
$99
per month
Pricing
Usabilla (discontinued)UXArmy
Editions & Modules
No answers on this topic
Starter
$0
per month
Essential
$99
per month
Organization
Custom
per year
Offerings
Pricing Offerings
Usabilla (discontinued)UXArmy
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—UXArmy panel participants are only available as an add on for paid plans
More Pricing Information
Community Pulse
Usabilla (discontinued)UXArmy
Features
Usabilla (discontinued)UXArmy
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Usabilla (discontinued)
8.0
4 Ratings
0% above category average
UXArmy
-
Ratings
Survey templates10.03 Ratings00 Ratings
Themes6.04 Ratings00 Ratings
Custom logo/branding7.94 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Usabilla (discontinued)
8.6
4 Ratings
1% above category average
UXArmy
-
Ratings
Changes to live survey7.94 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types7.94 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Usabilla (discontinued)
6.9
4 Ratings
18% below category average
UXArmy
-
Ratings
Survey logic flexibility6.94 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Usabilla (discontinued)
5.8
4 Ratings
34% below category average
UXArmy
-
Ratings
Response tracking7.03 Ratings00 Ratings
Data export5.54 Ratings00 Ratings
Standard reports5.54 Ratings00 Ratings
Custom reports5.52 Ratings00 Ratings
Analytics5.54 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Usabilla (discontinued)
7.4
4 Ratings
16% below category average
UXArmy
-
Ratings
Access controls7.44 Ratings00 Ratings
Compliance7.44 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Usabilla (discontinued)
8.4
2 Ratings
2% above category average
UXArmy
-
Ratings
Vendor-offered crowdsourcing10.01 Ratings00 Ratings
Respondent restrictions6.92 Ratings00 Ratings
Best Alternatives
Usabilla (discontinued)UXArmy
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.2 out of 10
Smartlook
Smartlook
Score 8.2 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.1 out of 10
Optimal
Optimal
Score 9.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Optimal
Optimal
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Usabilla (discontinued)UXArmy
Likelihood to Recommend
2.1
(5 ratings)
-
(0 ratings)
Usability
2.1
(3 ratings)
-
(0 ratings)
Support Rating
1.9
(4 ratings)
-
(0 ratings)
User Testimonials
Usabilla (discontinued)UXArmy
Likelihood to Recommend
Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
SD
sorca duffy
UX researcher
Read full review
UXArmy
No answers on this topic
Pros
Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
AW
Alice Wang
Lead UX Researcher
Read full review
UXArmy
No answers on this topic
Cons
Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
Usability
Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
Support Rating
Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
SD
sorca duffy
UX researcher
Read full review
UXArmy
No answers on this topic
Alternatives Considered
Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
AW
Alice Wang
Lead UX Researcher
Read full review
UXArmy
No answers on this topic
Return on Investment
Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
ScreenShots

UXArmy Screenshots

Screenshot of the client dashboard where clients can create tests for their prototypes, websites, mobile Apps, Mobile websites, web apps. They can check the overall progress of every test and they can also navigate to each test and see their progress and details as well. They can check their account summary, top-up their account (via both PayPal and Debit/Credit cards) with credits to use in recruiting UserAdvocates to take the test. They can also navigate to account settings from the dashboard.Screenshot of a section that displays all the tests and any test can be selected to see the details of the response of the test. A new test can be created from here too by clicking on the "create test" button in the upper right corner of the screen.Screenshot of an example of the 2 ways to recruit for a test: 1. Up to 10 team members can take tests for free. 2. Testers can be recruited from the UXArmy's pool of testers from all around the world with a detailed demographic and behavioral filters like the country they live in or what language they speak, the mobile device they use, what gender they are, what shows they watch on TV, etc.