HelpCrunch vs. UseResponse

UseResponse

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
UseResponse	Score 5.0 out of 10	Mid-Size Companies (51-1,000 employees)	UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.	$39 per 2 agents/month

Pricing

HelpCrunch

UseResponse

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Self-Hosted: $3200
includes one of the platforms, 5 support agents, announcements.
Basic: from $39
per 2 agents/month

Offerings

Pricing Offerings
HelpCrunch	UseResponse
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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More Pricing Information

Community Pulse
	HelpCrunch	UseResponse
Considered Both Products	HelpCrunch Verified User Anonymous Chose HelpCrunch It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Helpful? SK Shahid Khan Founder Chose HelpCrunch I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. … Incentivized Helpful? AS Alan Smith Owner & Operator Chose HelpCrunch We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the … Incentivized Helpful? Verified User Anonymous Chose HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Incentivized Helpful?	UseResponse No answer on this topic

Best Alternatives
	HelpCrunch	UseResponse
Small Businesses	Gist Score 9.5 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	UseResponse
Likelihood to Recommend	8.0 (0 ratings)	- (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	UseResponse
Likelihood to Recommend	HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment. SK Shahid Khan Founder Read full review	No answers on this topic
Pros	Affordable pricing Great customer support Useful features Verified User Anonymous Read full review	No answers on this topic
Cons	It needs additional training resources. End user support is not the greatest. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	No answers on this topic
Alternatives Considered	It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors AS Alan Smith Owner & Operator Read full review	No answers on this topic
ScreenShots	HelpCrunch Screenshots	UseResponse Screenshots