UseResponse vs. UserVoice

UseResponse

UseResponse

1 Reviews and Ratings

UserVoice

UserVoice

32 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UseResponse	Score 5.0 out of 10	Mid-Size Companies (51-1,000 employees)	UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.	$39 per 2 agents/month
UserVoice	Score 9.5 out of 10	N/A	UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…	N/A

Pricing

UseResponse

UserVoice

Editions & Modules

Self-Hosted: $3200
includes one of the platforms, 5 support agents, announcements.
Basic: from $39
per 2 agents/month

No answers on this topic

Offerings

Pricing Offerings
UseResponse	UserVoice
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	UseResponse	UserVoice
Considered Both Products	UseResponse No answer on this topic	UserVoice Verified User Anonymous Chose UserVoice Asana isn't designed for user feedback and became a daunting, running list of feedback. UserVoice was a huge improvement. Incentivized Helpful? Jessica Meadows Rich Curriculum Coordinator Chose UserVoice We've not used other products similar to UserVoice Incentivized Helpful? Jacie Fontenot Accounting Clerk Chose UserVoice We are now using Zendesk which I do not like at all. Helpful? Oren Shatken Product Manager Chose UserVoice I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Helpful? Evan Hamilton Chose UserVoice These other tools do plenty of things, but few as slick as UserVoice. Helpful? Daniel Kan Co-founder Chose UserVoice I have used a lot of systems including ZenDesk. UserVoice is way better. Helpful? Dejana Bajic Product Manager Chose UserVoice Zendesk, Getsatisfaction, Ideascale. Helpful?

Best Alternatives
	UseResponse	UserVoice
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Craft.io Score 8.3 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	ProductPlan Score 9.5 out of 10
Enterprises	SysAid Score 9.1 out of 10	Roadmunk Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	UseResponse	UserVoice
Likelihood to Recommend	- (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.7 (0 ratings)
Usability	- (0 ratings)	8.0 (0 ratings)
Support Rating	- (0 ratings)	9.0 (0 ratings)
Implementation Rating	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	UseResponse	UserVoice
Likelihood to Recommend	No answers on this topic	UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Customer feedback - gives intense insight about what you should build next Customer service interface - easy to use, helps users find help without contacting us Admin interface - easy and quick to help customers Evan Hamilton Read full review
Cons	No answers on this topic	Doesn't always catch obvious spam/we have to do a fair amount of blacklisting Doesn't have multiple language options No online/email tech support available. You have to call if you have an issue. Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
Likelihood to Renew	No answers on this topic	I just really liked UserVoice. Jacie Fontenot Accounting Clerk Read full review
Usability	No answers on this topic	The day-to-day usability is good. More technical settings require a bit more effort. Steve MacLaughlin Director, Internet Solutions Read full review
Support Rating	No answers on this topic	Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products. Steve MacLaughlin Director, Internet Solutions Read full review
Implementation Rating	No answers on this topic	Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools. Steve MacLaughlin Director, Internet Solutions Read full review
Alternatives Considered	No answers on this topic	I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Oren Shatken Product Manager Read full review
Return on Investment	No answers on this topic	Has allowed us to more quickly answer learner questions Has allowed us to more easily manage our FAQs page/front facing support information Has provided us with a tool to gather daily feedback from our users Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
ScreenShots	UseResponse Screenshots	UserVoice Screenshots