Userlane vs. WalkMe

It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.

Incentivized

WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others. It's not a tool for simple, intuitive platforms that do not change frequently.

• Easy to implement, started within a day on our live stage.
• Superior user onboarding.
• Excellent customer support.

Incentivized

• No more communicating via email - conditional shoutouts to relay a message
• Automating processes to increase productivity and reduce frustration
• Fabulous analytics
• Training at the point of need - no more searching for the relevant training elsewhere
• Adding a link to automatically start any WalkMe solution from anywhere using 'Permalinks' is great!

• Currently only for web-based applications.
• Some vendors have a lower price point.

• I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
• We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!

• Easy to use content editor, no specific knowledge needed
• Super fast to create interactive guides, went live within days
• Clean and actionable analytics, not too bloated

WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.

Incentivized

The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible

Incentivized

WalkMe Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful Whatfix Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns Pendo Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees

I couldn't successfully implement this product for trial and found support help was delayed. In comparison, despite also being based in another country, WalkMe's support was quick to help with queries and always eager to address the issue and go above and beyond to make sure I had the information I needed.

Incentivized

• It save a lot of money in Training
• It save a lot of expenses in Travel expenses for physical Training and support
• Easy to use,It helps to increase the productivity of employees.So you save lot of money

Incentivized

• 79% of our customers using a walk-thru agree that it has made it easy to handle their issue.
• WalkMe has helped us lower costs associated with phone and ticket based support. Using WalkMe to promote self help over ticket creation has reduced our ticket contacts by 50%.
• Many on our development team are leery of WalkMe. It is allowing someone outside of their department access to modify the user experience. However our leadership teams have been onboard with it.

Incentivized