UserTesting

UserTesting

298 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UserTesting	Score8 out of 10	N/A	UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.	N/A

Pricing

UserTesting

No answers on this topic

Pricing Offerings
UserTesting
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	UserTesting
Considered Both Products	UserTesting Verified User Chose UserTesting UserTesting is probably the most polished with the largest tester pool, fastest turnaround, and great tools for both moderated and unmoderated tests. Userlytics is a solid alternative, especially for the budget-conscious. It supports usability testing on lots of devices, and … Incentivized Helpful? Verified User Chose UserTesting The business chose the platform, but I am not too sure. Incentivized Helpful? Caitlin Hindle User Researcher in Marketing at Sage (Marketing & Advertising, 5001-10,000 employees) Chose UserTesting We use both UserTesting and Userlytics in conjunction with each other. Userlytics we find to be stronger with 1-2-1 moderated study set up due to it being really simple and intuitive for both the researcher and the participant to use. Userlytics also utilises AI analysis of … Incentivized Helpful? Verified User Chose UserTesting UserTesting has the best unmoderated interview set up and it's easy for participants to use as well. Incentivized Helpful? Charlotte Moore UX Researcher in Product Management at Emburse (Computer Software, 501-1000 employees) Chose UserTesting UserTesting is very much a usability testing tool. dscout has much more robust functionality and feels like a more complete user research tool, and I prefer the quality of the panel. However, the UserTesting panel is much larger, and works well when you have lower barriers to … Incentivized Helpful? Verified User Chose UserTesting Because Maze has more limited feature set and basic analytics. Incentivized Helpful? Amy Highland Brand and UX+UI Designer at WIRO Agency (Design, 11-50 employees) Chose UserTesting UserTesting is far more advanced than UserBob. It allows a lot more flexibility in the type of testing we run and specifically how we gather respondents to this. Most tests are unmoderated, similar to Maze, which I would suggest is the most comparable in platform. I find … Incentivized Helpful? Adam Brett Head of E-commerce in Marketing at Wonderbly (Publishing, 51-200 employees) Chose UserTesting Content square is great for seeing customer insights, but UserTesting cuts straight to the point Incentivized Helpful? Verified User Chose UserTesting UserTesting is not a one-size-fits-all approach, but it excels in certain areas. Its user-friendly UI and speedy test launch make it excellent for companies that require immediate user feedback. Budget-conscious firms may find UserTesting's cost-effectiveness appealing, … Incentivized Helpful? Verified User Chose UserTesting Userlytics was evaluated before but coverage of services was less as compare to UserTesting. Incentivized Helpful? Verified User Chose UserTesting They all have different needs but we used the others to try and do what we wanted before we switched to UserTesting. we wanted to utilize as much of our audience as possible before but we noticed that people who had familiarity with our products would breeze through the testing. Incentivized Helpful? Verified User Chose UserTesting I used Lookback at a previous organization. Overall, UT is more usable for participants, and the built-in participant pool is a standout feature. Incentivized Helpful? Verified User Chose UserTesting UserTesting is better than Hotjar interviews; its tools for creating unmoderated tests and analyzing feedback are superior. Incentivized Helpful? Verified User Chose UserTesting UserTesting is easier to use, and the site's design is user-friendly. There are no glitches, and the site works without crashes or slow loading. Incentivized Helpful? Verified User Chose UserTesting This is the only comparable platform I've used. Incentivized Helpful? Verified User Chose UserTesting I prefer Maze as it is much more intuitive. Incentivized Helpful? Shaina Carvalho Design Lead in Product Management at Lift Ventures (E-Learning, 11-50 employees) Chose UserTesting The large audience pool, unlimited testing and intuitive platform Incentivized Helpful? Juan Oliveira Senior UX Researcher at Gameduell (Computer Games, 201-500 employees) Chose UserTesting The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Conden… Incentivized Helpful? Ilgvars Jansons UX Coordinator (research & design operations) at N26 (Banking, 1001-5000 employees) Chose UserTesting As we have a bigger UX team, it helps us make user research a team sport. It helps us scale and speed up learning without creating bottlenecks which might happen if we were to use smaller tools and platforms. Incentivized Helpful? Verified User Chose UserTesting In terms of overall cost and value, UserTesting stacks up well. While the platform's overall usability could be improved, and it lacks certain features that other platforms offer, we could not find a better platform for quick, reliable insights in a recent comparison. Incentivized Helpful? Verified User Chose UserTesting I've used dscout, and although I prefer UserTesting.com, I will say that dscout really excels at the diary study format. It would be great if UserTesting had a tool/tools that facilitated diary studies better. Incentivized Helpful? Verified User Chose UserTesting UserTesting's platform is the most comprehensive. While it may not have the best analytics features, survey features, recruitment features, etc, it has everything you need to run evaluative and generative research. Incentivized Helpful? Anna Baumbach UX Designer at Canadian Real Estate Association (Real Estate, 51-200 employees) Chose UserTesting User Interviews, like the name mentions, is highly focused on exactly that. The issue with this platform is that for any other type of testing you need to purchase third party integrations. This ends up costing more and gets complicated. I do enjoy the tool for what it is but … Incentivized Helpful? Verified User Chose UserTesting UserTesting is superior because of their vast panel, speed, and intuitiveness. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
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User Ratings
	UserTesting
Likelihood to Recommend	8.1 (179 ratings)
Likelihood to Renew	8.4 (8 ratings)
Usability	8.1 (157 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	8.3 (157 ratings)
Implementation Rating	4.6 (4 ratings)
Configurability	7.3 (1 ratings)
Product Scalability	7.3 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)