TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Varuna

    Score8 out of 10
    N/AVaruna is an industrial IoT solution that provides alerts, recommendations, and predictions to help water utility leaders to effectively manage a water system. The Varuna platform collects, analyzes, and displays relevant operational and business data. Varuna enables the utility to perform real-time water quality monitoring using advanced sensors, predict quality issues using machine learning, determine resource needs, and generate up-to-date mandated reports. Varuna was founded in…N/A

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    VarunaZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    VarunaZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    VarunaZoho Desk
    Internet of Things
    Comparison of Internet of Things features of Varuna and Zoho Desk
    Feature
    Varuna
    7.0
    1 Ratings
    Zoho Desk
    -
    Ratings
    IoT Device Management7.01 Ratings00 Ratings
    Device Security6.01 Ratings00 Ratings
    IoT Data Management8.01 Ratings00 Ratings
    IoT Analytics7.01 Ratings00 Ratings
    IoT Integration7.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Varuna and Zoho Desk
    Feature
    Varuna
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Varuna and Zoho Desk
    Feature
    Varuna
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Varuna and Zoho Desk
    Feature
    Varuna
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    VarunaZoho Desk
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)