Schedulicity vs. vCita

Everyday use is good enough, we don't have an overly complicated product that allows us to complete the tasks given to us and schedule and reschedule the meetings. The ability to allow the user to control the scheduling of meetings and look in the calendar for specific timelines has never been easier. The stress that is on the user is taken away from the user by the tool itself.

Incentivized

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• integrates well
• clean interface
• Great customer service
• Affordable

Incentivized

• Very easy implementation of a contact/scheduling widget.
• Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
• Managing communication between individual clients is easy as well.

Incentivized

• Any change is a difficult process.
• Proper internal communication is important to make employees understand.

• Syncing with our google calendars has some flaws or is just not clear
• Messages show unread when they have been read

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

It allows to increase productivity, facilitates the organization for all those involved, the results it offers, and its effectiveness compensates for the price it costs. They simply have to check-in and check out. Make better business decisions, train your team with personalized permissions, and you have a modern and organized platform. You can configure the work areas.

vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. With OnCall we had trouble onboarding people, difficulty with the app they used going down, etc. We also had expectations about progress with Forms that we unmet.

Incentivized

• Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
• Positive - Informing clients of weekly openings via marketing emails.
• Positive - Employees are able to take days off and I can mark them accurately in the system.
• Positive - Personal Time feature. Allows me to track why an employee is out.
• Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.

Incentivized

• The initial cost was high compared to other options but the features in the base level allowed even the smallest of business to grow into the paid version of the service.
• The time saved with self service bookings and profile management for customers has been a big plus and made the purchase of the service worthwhile.
• The constant improvements to the platform have been enough to continue to use the service as it develops into a competent CRM.

Incentivized