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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Verint Channel Automation

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows.N/A
    Pricing
    Verint Channel Automation
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Verint Channel Automation
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details—
    More Pricing Information
    Community Pulse
    Verint Channel Automation
    Considered Both Products
    Verint
    Chose Verint Channel Automation
    Conversocial gives structure to social media management and keeps conversations running smoothly with interaction history for each customer and follower. The collaboration workflows allows quick sharing of information and creation of tasks for others.
    Incentivized
    Chose Verint Channel Automation
    Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM …
    Chose Verint Channel Automation
    I have also used Radian6 and Hootsuite. I did not like that you we're unable to archive in Hootsuite and could not see previous conversations. Hootsuite also had way too many columns that you could create and it was very disorganized in my opinion. Radian6 is a great tool but …
    Incentivized
    Chose Verint Channel Automation
    I have experience with Hootsuite, Sprout Social, Simplify 360, Conversocial, Radian6, Cision, and Wildfire. Each of the platforms has a different strength. Conversocial excels at customer service management while Sprout Social is ideal for social media monitoring/engagement, …
    Incentivized
    Chose Verint Channel Automation
    Functionality, searchability, ease of use and customer support
    Chose Verint Channel Automation
    I have used HootSuite and Salesforce Radian6 and so far, Conversocial is my favorite. Where Radian6 excels for categorization of posts, Conversocial has a much easier learning curve. I did not use HootSuite for more than a month before the company switched us to Conversocial so …
    Chose Verint Channel Automation
    We performed a full evaluation of HootSuite, SocialEngage, and Oracle RightNow. Conversocial was selected for several reasons, including the intuitive interface (very important for CS agents, who are already working in a multitude of complex systems), capacity to support our …
    Chose Verint Channel Automation
    ZenDesk, Hootsuite. Conversocial allowed us to work 7-10X faster than we had previously while still maintaining the "socialness" of the platform, rather than converting the experience into a traditional customer service interaction.
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Verint Channel Automation
    Likelihood to Recommend
    8.2
    (11 ratings)
    Likelihood to Renew
    9.1
    (6 ratings)
    Usability
    8.2
    (5 ratings)
    Availability
    8.7
    (2 ratings)
    Performance
    8.5
    (2 ratings)
    Support Rating
    8.2
    (5 ratings)
    In-Person Training
    9.1
    (1 ratings)
    Online Training
    9.1
    (3 ratings)
    Implementation Rating
    9.1
    (3 ratings)