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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Verint Channel Automation | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows. | N/A |
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|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | — | ||||||||||
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| Verint Channel Automation | |
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| Considered Both Products | |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Verint Channel Automation | |
|---|---|
| Likelihood to Recommend | 8.2 |
| Likelihood to Renew | 9.1 |
| Usability | 8.2 |
| Availability | 8.7 |
| Performance | 8.5 |
| Support Rating | 8.2 |
| In-Person Training | 9.1 |
| Online Training | 9.1 |
| Implementation Rating | 9.1 |