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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Verint CX Automation

    Score8.3 out of 10
    N/AVerint CX Automation is a contact center platform designed to lower an organization’s costs while simultaneously elevating its CX.N/A
    Pricing
    Verint CX Automation
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Verint CX Automation
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional Details​​​​Verint offers a start-anywhere approach, meaning you only pay for the bots you choose to implement rather than having to purchase the whole platform. ​ Pricing structure: Verint's pricing options include named employee and volume-based models. Verint provides the ability to flex up and flex down, and swap licenses for bots as needed.
    More Pricing Information
    Community Pulse
    Verint CX Automation
    Considered Both Products
    Verint
    Chose Verint CX Automation
    Alvaria, was very hard to use, but once up worked fine. Looking for more capabilities and functionality
    Incentivized
    Chose Verint CX Automation
    We have the five9 version of Verint CX Automation which took the place of Business IC Manager. The ease of use and real time coaching capabilities have been instrumental to give immediate coaching and understanding what our customer agents are doing at any given time. The …
    Incentivized
    Chose Verint CX Automation
    All of them are well-solution tools. It depends on the client's needs.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Verint CX Automation
    Contact Center Software
    Comparison of Contact Center Software features of Verint CX Automation
    Feature
    Verint CX Automation
    7.6
    4 Ratings
    Agent dashboard8.34 Ratings
    Validate callers5.92 Ratings
    Outbound response7.32 Ratings
    Call forwarding8.22 Ratings
    Click-to-call (CTC)8.22 Ratings
    Warm transfer8.22 Ratings
    Predictive dialing8.21 Ratings
    Interactive voice response8.21 Ratings
    REST APIs7.72 Ratings
    Call scripts7.72 Ratings
    Call tracking7.32 Ratings
    Multichannel integration6.42 Ratings
    CRM software integration6.82 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Verint CX Automation
    Feature
    Verint CX Automation
    7.7
    5 Ratings
    Inbound call routing6.42 Ratings
    Omnichannel inbound routing6.82 Ratings
    Recording8.64 Ratings
    Quality management8.14 Ratings
    Call analytics8.45 Ratings
    Historical reporting8.15 Ratings
    Live reporting7.34 Ratings
    Customer surveys7.23 Ratings
    Customer interaction analytics8.13 Ratings
    User Ratings
    Verint CX Automation
    Likelihood to Recommend
    8.3
    (5 ratings)
    Usability
    7.6
    (5 ratings)