| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Verint Voice of the Customer | Score10 out of 10 | N/A | Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. | N/A |
 Verint Knowledge Management | Score8.5 out of 10 | N/A | Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible. | N/A |
| Verint Voice of the Customer | Verint Knowledge Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Verint Voice of the Customer | Verint Knowledge Management | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Verint Knowledge Management Speech, DPA, AQM, WFM, and Performance Management. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Verint Voice of the Customer | Verint Knowledge Management | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.4 |
| Likelihood to Renew | 9.7 | 7.8 |
| Usability | 8.8 | 7.7 |
| Support Rating | 9.1 | 9.1 |
| Implementation Rating | - | 9.1 |
