Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Intelligent Virtual Assistant (IVA)	Score 7.7 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Verint Intelligent Virtual Assistant (IVA)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Verint Intelligent Virtual Assistant (IVA)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

User Ratings
	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	7.7 (0 ratings)
Usability	5.9 (0 ratings)

User Testimonials
	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent Incentivized Verified User Anonymous Read full review
Pros	Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review
Cons	Customer service (support) Reservations E-Commerce Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Usability	It is well suited for employees with technical experience Incentivized JL James Liebherr Director, CX Operation Read full review
Alternatives Considered	Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions. Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Return on Investment	Decreased overall AHT in chat by 10% minutes Improved overall containment rates by 10% Has yet to help our CSAT/NPS scores Incentivized Verified User Anonymous Read full review
ScreenShots	Verint Intelligent Virtual Assistant (IVA) Screenshots