| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
| Verint Workforce Engagement (discontinued) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
| More Pricing Information | |||||||||||
| Verint Workforce Engagement (discontinued) | |
|---|---|
| Considered Both Products | Chose Verint Workforce Engagement (discontinued) Verint WFM provides a lot more functionalities which met our requirements. It is also integrated with a wider range of CRM systems. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Workforce Engagement (discontinued) Verint offers an industry standard package of-up-to-date WFO software that: 1. integrates well with other contact center solutions 2. has a standardized and robust deployment Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Workforce Engagement (discontinued) I haven't actually used any other WFO solutions as yet Verint has been apart of our organization since 2008/9 and i have been managing it since 2013/14. I have looked at alternative solutions in the past but none seem to ever come up to the same standard as Verint in all areas. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Workforce Engagement (discontinued) IEX by nice has all the same features as far as WFM products go and the price is similar. However, in my opinion, Verint has the better user interface and, in turn, is easier on supervisors and agents alike . Chose Verint Workforce Engagement (discontinued) We purchased a Dictaphone solution well over 15 years ago and that tranferred to Witness as a result of acquisition. We stayed with Witness since we were familiar with the product and it met the needs. Once Witness was purchased by Verint we stayed on board, primarily due to … Chose Verint Workforce Engagement (discontinued) Past experience with Blue Pumpkin and reputation. Chose Verint Workforce Engagement (discontinued) Nice - a little more costly than Verint. Qfiniti - no comparison - Verint is so much more!! Automony |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Verint Workforce Engagement (discontinued) | |
|---|---|
| Likelihood to Recommend | 8.5 |
| Likelihood to Renew | 7.2 |
| Usability | 8.0 |
| Support Rating | 9.0 |
| Implementation Rating | 8.0 |
