Vision Helpdesk

Vision Helpdesk

Vision Helpdesk

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vision Helpdesk	Score 9.5 out of 10	Mid-Size Companies (51-1,000 employees)	Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…	$8 per month per seat

Pricing

Vision Helpdesk

Editions & Modules

Starter Help Desk: $8
per month per seat
Starter Help Desk: $12
per month per seat
Pro Help Desk: $16
per month per seat
Satellite Help Desk: $20
per month per seat
Pro Help Desk: $20
per month per seat
Satellite Help Desk: $24
per month per seat
Pro Service Desk: $24
per month per seat
Pro Service Desk: $32
per month per seat
Ent Service Desk: $32
per month per seat
Ent Service Desk: $48
per month per seat

Offerings

Pricing Offerings
Vision Helpdesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Vision Helpdesk
Considered Both Products	Vision Helpdesk Lane Edwards Assistant Operations Manager Chose Vision Helpdesk At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost. Incentivized Helpful? Verified User Anonymous Chose Vision Helpdesk I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best … Incentivized Helpful? Max F CTO Chose Vision Helpdesk We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company … Incentivized Helpful? YC Y Ce Project Manager Chose Vision Helpdesk Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc. Incentivized Helpful?

Features

Vision Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Vision Helpdesk 6.8 Ratings 17% below category average
Organize and prioritize service tickets	8.00 Ratings
Subscription-based notifications	8.00 Ratings
Ticket creation and submission	6.00 Ratings
Ticket response	5.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Vision Helpdesk 5.0 Ratings 44% below category average
External knowledge base	5.00 Ratings
Internal knowledge base	5.00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Vision Helpdesk 7.0 Ratings 10% below category average
Customer portal	8.00 Ratings
Social integration	7.00 Ratings
Email support	6.00 Ratings
Help Desk CRM integration	7.00 Ratings

Best Alternatives
	Vision Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Vision Helpdesk
Likelihood to Recommend	5.0 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)
Usability	8.2 (0 ratings)
Support Rating	6.0 (0 ratings)
Implementation Rating	9.1 (0 ratings)

User Testimonials
	Vision Helpdesk
Likelihood to Recommend	Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues. Max F CTO Read full review
Pros	It's very affordable Vision Helpdesk has a lot of customization options Vision Helpdesk has a lot of features Incentivized Lane Edwards Assistant Operations Manager Read full review
Cons	Chat feature. Remote desktop. Get more integration with other software and Mobile apps. Max F CTO Read full review
Likelihood to Renew	For us it's really best solution. Verified User Anonymous Read full review
Usability	Really simple, good-looking interface, many features and customizations Verified User Anonymous Read full review
Support Rating	Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it. Incentivized Lane Edwards Assistant Operations Manager Read full review
Alternatives Considered	At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost. Incentivized Lane Edwards Assistant Operations Manager Read full review
Return on Investment	Better communication. Organized. Client structuring. Incentivized YC Y Ce Project Manager Read full review
ScreenShots	Vision Helpdesk Screenshots