Freshdesk vs. Vivantio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Vivantio | Score8.2 out of 10 | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $5,940 per year (5 user licenses) |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
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| Freshdesk | Vivantio | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.2 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | 9.1 |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |