Vonage Contact Center

Vonage Contact Center

56 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vonage Contact Center	Score8 out of 10	N/A	Vonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.	N/A

Pricing

Vonage Contact Center

Priority: Contact sales team
Contact sales team
Premium: Contact sales team
Contact sales team

Pricing Offerings
Vonage Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Vonage Contact Center
Considered Both Products	Vonage Varun Pasan Talent Acquisition Specialist in Human Resources at Pinnacle Technology (Staffing & Recruiting, 201-500 employees) Chose Vonage Contact Center It has multiple features which includes, Phone App, group calling, chats, instant texting etc. which gives a best rating to use for. The other tool works slow and even in their phone app. Incentivized Helpful? Verified User Chose Vonage Contact Center Some of the features were not available in the other contact center systems. The main points we needed were available with Vonage Contact Center for Salesforce. Some systems were too expensive, though they contained all the features we needed. Vonage Contact Center for … Incentivized Helpful? Verified User Chose Vonage Contact Center Also very resource dependant, but, much more omnichannel options and much better UI and user experience. Our one group using Vonage left for these reasons as it gave them more functionality and less of a headache. Incentivized Helpful? Richard Kersten Corporate Account Executive in Sales at Bectran, Inc. (Computer Software, 11-50 employees) Chose Vonage Contact Center Very similar. Both great products Incentivized Helpful? Simon Whight Senior Salesforce CRM Analyst in Information Technology at Citation Professional Solutions (Legal Services, 201-500 employees) Chose Vonage Contact Center Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good … Incentivized Helpful? Emily Sullivan Database & Evaluation Manager in Information Technology at Wisconsin Women's Health Foundation (Non-Profit Organization Management, 11-50 employees) Chose Vonage Contact Center We were extremely particular in our requirements and budget that Contact world was really our only option. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Vonage Contact Center

Comparison of Contact Center Software features of Vonage Contact Center
Feature	Vonage Contact Center 8.6 5 Ratings
Agent dashboard	8.03 Ratings
Validate callers	9.04 Ratings
Outbound response	9.03 Ratings
Call forwarding	8.04 Ratings
Click-to-call (CTC)	9.05 Ratings
Warm transfer	9.05 Ratings
Predictive dialing	9.01 Ratings
Interactive voice response	10.04 Ratings
REST APIs	8.02 Ratings
Call scripts	8.01 Ratings
Call tracking	9.04 Ratings
Multichannel integration	7.02 Ratings
CRM software integration	9.05 Ratings

Comparison of Workforce Optimization (WFO) features of Vonage Contact Center
Feature	Vonage Contact Center 9.1 5 Ratings
Inbound call routing	10.04 Ratings
Omnichannel inbound routing	10.02 Ratings
Recording	10.05 Ratings
Quality management	9.04 Ratings
Call analytics	8.04 Ratings
Historical reporting	8.05 Ratings
Live reporting	7.05 Ratings
Customer surveys	10.02 Ratings
Customer interaction analytics	10.02 Ratings

User Ratings
	Vonage Contact Center
Likelihood to Recommend	8.0 (7 ratings)
Usability	9.0 (1 ratings)
Support Rating	10.0 (1 ratings)