Vtiger vs. Zendesk Sell

Vtiger

31 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vtiger	Score8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user
Zendesk Sell	Score8.8 out of 10	N/A	Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…	$19 per seat/month billed annually

Pricing

Vtiger

Zendesk Sell

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Sell Team: $19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription): $27.00
Per User Per Month (billed annually)
Sell Professional: $49.00
per seat/month billed annually
Sell Enterprise: $99.00
per seat/month billed annually
Sell Elite: $199.00
per seat/month billed annually

Pricing Offerings
Vtiger	Zendesk Sell
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

$10 / user / month

No setup fee

Discounts are provided for both annual subscriptions, and for high volume users.

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Community Pulse
Key User Insights
	Vtiger	Zendesk Sell
Considered Both Products	Vtiger Jose A Garcia Sales Representative in Sales at GB Advisors, Inc. (Information Technology and Services, 11-50 employees) Chose Vtiger Just being a user of Vtiger since I got hired at GB Advisors. Used those solutions on previous experiences, Microsoft Dynamics was deployed in my previous job for opportunity management, it was not so friendly as Vtiger, not sure if it was a bad deployment. Salesforce was used … Incentivized Helpful?	Zendesk No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Vtiger

Zendesk Sell

Comparison of Sales Force Automation features of Vtiger and Zendesk Sell
Feature	Vtiger 10.0 8 Ratings	Zendesk Sell 6.6 15 Ratings
Customer data management / contact management	10.08 Ratings	8.914 Ratings
Workflow management	10.08 Ratings	6.115 Ratings
Opportunity management	10.08 Ratings	7.913 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.08 Ratings	6.915 Ratings
Contract management	10.06 Ratings	5.410 Ratings
Quote & order management	10.06 Ratings	3.97 Ratings
Interaction tracking	10.06 Ratings	7.915 Ratings
Territory management	00 Ratings	4.98 Ratings
Channel / partner relationship management	00 Ratings	7.811 Ratings

Comparison of Customer Service & Support features of Vtiger and Zendesk Sell
Feature	Vtiger 9.5 6 Ratings	Zendesk Sell 9.0 12 Ratings
Case management	10.06 Ratings	9.07 Ratings
Help desk management	9.06 Ratings	9.011 Ratings
Call center management	00 Ratings	9.08 Ratings

Comparison of Marketing Automation features of Vtiger and Zendesk Sell
Feature	Vtiger 10.0 6 Ratings	Zendesk Sell 6.9 12 Ratings
Lead management	10.06 Ratings	6.012 Ratings
Email marketing	10.06 Ratings	7.89 Ratings

Comparison of CRM Project Management features of Vtiger and Zendesk Sell
Feature	Vtiger 10.0 8 Ratings	Zendesk Sell 5.3 13 Ratings
Task management	10.06 Ratings	8.013 Ratings
Billing and invoicing management	10.07 Ratings	1.05 Ratings
Reporting	10.07 Ratings	7.013 Ratings

Comparison of CRM Reporting & Analytics features of Vtiger and Zendesk Sell
Feature	Vtiger 9.7 7 Ratings	Zendesk Sell 8.2 15 Ratings
Forecasting	10.06 Ratings	7.812 Ratings
Pipeline visualization	10.06 Ratings	7.914 Ratings
Customizable reports	9.07 Ratings	9.014 Ratings

Comparison of Customization features of Vtiger and Zendesk Sell
Feature	Vtiger 9.3 8 Ratings	Zendesk Sell 4.2 15 Ratings
Custom fields	9.08 Ratings	7.815 Ratings
Custom objects	10.07 Ratings	4.910 Ratings
API for custom integration	9.06 Ratings	3.08 Ratings
Scripting environment	00 Ratings	1.16 Ratings

Comparison of Platform features of Vtiger and Zendesk Sell
Feature	Vtiger 5.0 5 Ratings	Zendesk Sell 8.0 13 Ratings
Mobile access	5.05 Ratings	8.013 Ratings

Comparison of Security features of Vtiger and Zendesk Sell
Feature	Vtiger 9.0 8 Ratings	Zendesk Sell 9.5 14 Ratings
Role-based user permissions	9.08 Ratings	9.011 Ratings
Single sign-on capability	00 Ratings	9.912 Ratings

Comparison of Integrations with 3rd-party Software features of Vtiger and Zendesk Sell
Feature	Vtiger - Ratings	Zendesk Sell 5.4 7 Ratings
Marketing automation	00 Ratings	9.87 Ratings
Compensation management	00 Ratings	1.03 Ratings

User Ratings
	Vtiger	Zendesk Sell
Likelihood to Recommend	10.0 (8 ratings)	10.0 (15 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (2 ratings)
Usability	10.0 (1 ratings)	8.9 (4 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	10.0 (2 ratings)	8.8 (4 ratings)
Online Training	- (0 ratings)	7.0 (1 ratings)
Implementation Rating	- (0 ratings)	8.0 (1 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (1 ratings)
Product Scalability	- (0 ratings)	10.0 (1 ratings)
Vendor post-sale	- (0 ratings)	10.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	10.0 (1 ratings)