Vtiger vs. Zoho Desk

Vtiger

31 Reviews and Ratings

Zoho Desk

134 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vtiger	Score8.2 out of 10	N/A	Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.	$28 per month per user
Zoho Desk	Score7.8 out of 10	N/A	Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.	$9 per month per user

Pricing

Vtiger

Zoho Desk

One Professional - Single App: $28
per month per user
One Professional - Standard: $42
per month per user
One Enterprise - Single App: $42
per month per user
One Enterprise - Standard: $58
per month per user

Free: $0
Express: $9
per month per user
Standard: $20
per month per user
Professional: $35
per month per user
Enterprise: $50
per month per user

Pricing Offerings
Vtiger	Zoho Desk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	Yes

$10 / user / month

Required

Discounts are provided for both annual subscriptions, and for high volume users.

A discount is offered for yearly billing.

Features

Vtiger

Zoho Desk

Comparison of Sales Force Automation features of Vtiger and Zoho Desk
Feature	Vtiger 10.0 8 Ratings	Zoho Desk - Ratings
Customer data management / contact management	10.08 Ratings	00 Ratings
Workflow management	10.08 Ratings	00 Ratings
Opportunity management	10.08 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.08 Ratings	00 Ratings
Contract management	10.06 Ratings	00 Ratings
Quote & order management	10.06 Ratings	00 Ratings
Interaction tracking	10.06 Ratings	00 Ratings

Comparison of Customer Service & Support features of Vtiger and Zoho Desk
Feature	Vtiger 9.5 6 Ratings	Zoho Desk - Ratings
Case management	10.06 Ratings	00 Ratings
Help desk management	9.06 Ratings	00 Ratings

Comparison of Marketing Automation features of Vtiger and Zoho Desk
Feature	Vtiger 10.0 6 Ratings	Zoho Desk - Ratings
Lead management	10.06 Ratings	00 Ratings
Email marketing	10.06 Ratings	00 Ratings

Comparison of CRM Project Management features of Vtiger and Zoho Desk
Feature	Vtiger 10.0 8 Ratings	Zoho Desk - Ratings
Task management	10.06 Ratings	00 Ratings
Billing and invoicing management	10.07 Ratings	00 Ratings
Reporting	10.07 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Vtiger and Zoho Desk
Feature	Vtiger 9.7 7 Ratings	Zoho Desk - Ratings
Forecasting	10.06 Ratings	00 Ratings
Pipeline visualization	10.06 Ratings	00 Ratings
Customizable reports	9.07 Ratings	00 Ratings

Comparison of Customization features of Vtiger and Zoho Desk
Feature	Vtiger 9.3 8 Ratings	Zoho Desk - Ratings
Custom fields	9.08 Ratings	00 Ratings
Custom objects	10.07 Ratings	00 Ratings
API for custom integration	9.06 Ratings	00 Ratings

Comparison of Platform features of Vtiger and Zoho Desk
Feature	Vtiger 5.0 5 Ratings	Zoho Desk - Ratings
Mobile access	5.05 Ratings	00 Ratings

Comparison of Security features of Vtiger and Zoho Desk
Feature	Vtiger 9.0 8 Ratings	Zoho Desk - Ratings
Role-based user permissions	9.08 Ratings	00 Ratings

Comparison of Incident and problem management features of Vtiger and Zoho Desk
Feature	Vtiger - Ratings	Zoho Desk 8.6 4 Ratings
Organize and prioritize service tickets	00 Ratings	8.94 Ratings
Expert directory	00 Ratings	7.93 Ratings
Subscription-based notifications	00 Ratings	7.93 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	8.54 Ratings
Ticket response	00 Ratings	8.54 Ratings

Comparison of Self Help Community features of Vtiger and Zoho Desk
Feature	Vtiger - Ratings	Zoho Desk 8.9 4 Ratings
External knowledge base	00 Ratings	8.94 Ratings
Internal knowledge base	00 Ratings	8.94 Ratings

Comparison of Multi-Channel Help features of Vtiger and Zoho Desk
Feature	Vtiger - Ratings	Zoho Desk 7.4 4 Ratings
Customer portal	00 Ratings	8.04 Ratings
Social integration	00 Ratings	6.02 Ratings
Email support	00 Ratings	6.64 Ratings
Help Desk CRM integration	00 Ratings	8.93 Ratings

User Ratings
	Vtiger	Zoho Desk
Likelihood to Recommend	10.0 (8 ratings)	7.8 (23 ratings)
Usability	10.0 (1 ratings)	9.4 (12 ratings)
Support Rating	10.0 (2 ratings)	8.7 (12 ratings)