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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Web+Center
    Editions & Modules
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Web+Center
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Web+Center
    Considered Both Products
    Internet Software Sciences
    Chose Web+Center
    We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Web+Center
    Incident and problem management
    Comparison of Incident and problem management features of Web+Center
    Feature
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets10.02 Ratings
    Expert directory7.01 Ratings
    Subscription-based notifications7.01 Ratings
    ITSM collaboration and documentation7.42 Ratings
    Ticket creation and submission10.02 Ratings
    Ticket response10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Web+Center
    Feature
    Web+Center
    8.7
    2 Ratings
    External knowledge base8.42 Ratings
    Internal knowledge base9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Web+Center
    Feature
    Web+Center
    9.7
    2 Ratings
    Customer portal9.52 Ratings
    Email support9.52 Ratings
    Help Desk CRM integration10.01 Ratings
    User Ratings
    Web+Center
    Likelihood to Recommend
    9.0
    (2 ratings)