TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Contact Center

    Score9 out of 10
    N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Webex Contact Center
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Webex Contact Center
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Features
    Webex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Webex Contact Center
    Feature
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard9.233 Ratings
    Validate callers9.132 Ratings
    Outbound response5.827 Ratings
    Call forwarding8.732 Ratings
    Click-to-call (CTC)8.429 Ratings
    Warm transfer8.833 Ratings
    Predictive dialing5.421 Ratings
    Interactive voice response8.127 Ratings
    REST APIs7.829 Ratings
    Call scripts8.528 Ratings
    Call tracking8.431 Ratings
    Multichannel integration7.030 Ratings
    CRM software integration7.130 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Webex Contact Center
    Feature
    Webex Contact Center
    7.8
    31 Ratings
    Inbound call routing7.729 Ratings
    Omnichannel inbound routing7.927 Ratings
    Recording9.029 Ratings
    Quality management8.826 Ratings
    Call analytics7.427 Ratings
    Historical reporting8.929 Ratings
    Live reporting7.729 Ratings
    Customer surveys6.927 Ratings
    Customer interaction analytics6.124 Ratings
    User Ratings
    Webex Contact Center
    Likelihood to Recommend
    8.7
    (36 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    Usability
    8.5
    (12 ratings)