WORKetc

WORKetc

47 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
WORKetc	Score7 out of 10	Small Businesses (1-50 employees)	WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote.	$78 per month

Pricing

WORKetc

Starter Edition: $78
Per Month for up to 2 Users
Team: $195
Per month for up to 3 Users (Each extra user + $49/month)
Foundations: $395
Per month for up to 5 Users (Each extra user + $59/month)

Pricing Offerings
WORKetc
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	WORKetc
Considered Both Products	WORKetc Regan Barrett Technical Specialist in Information Technology at Eco communications (Telecommunications, 11-50 employees) Chose WORKetc We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly. Incentivized Helpful? Keith Klein Founder, Owner/Operator in Corporate at OnYourMark, LLC (Online Media, 11-50 employees) Chose WORKetc After the Great Recession, I wanted to reduce the complex system of non-interoperable programs we were using. The idea of one simple, comprehensive system (coupled with Google Apps, that is) appealed to me a great deal. The accountability and documentation features are a very … Incentivized Helpful? Verified User Chose WORKetc We decided to go with WORKetc because it was cheaper than what was offered from the other companies. We liked that the interface was very user-friendly and customer service is very easy to get in contact with. Our company was just starting so it was a good way for us to be … Incentivized Helpful? Melissa Bailey VP of Corporate Operations in Corporate at Wound Care Advantage (Hospital & Health Care, 51-200 employees) Chose WORKetc Smartsheet was a never-ending to do list of unattached items. It wasn't creating a database for us to continue to pull from. WORK[etc] is both project managing and client managing at the same time. Incentivized Helpful? Ross Hendy Publishing Director at NZ Police (Publishing, 1-10 employees) Chose WORKetc We came across Work[Etc] at the beginning of our CRM search and found it to have greater variety and functionality than other products. Incentivized Helpful? Randy Bryan Owner in Information Technology at tekRESCUE (Computer Networking, 1-10 employees) Chose WORKetc WORK[etc] beats Google Drive hands down for CRM, time tracking, and tickets. We have used Google Drive for each of these before. We were using Basecamp for support tickets (projects). WORK[etc] beats that one hands down. We now only use Google Drive to keep track of detailed … Incentivized Helpful? Jaymes Baker Application Support Specialist in Information Technology at Bond-Pro, LLC (Computer Software, 11-50 employees) Chose WORKetc User-friendly mobile apps, easy to define customization features. The reputation of the company is also a big plus. A lot of people we deal with have heard of the software and are impressed that we use it. There is a great online presence when looking for solutions and feature … Incentivized Helpful? Runy Calmera Owner in Marketing at mydreambusinesscoach.com (Education Management, 1-10 employees) Chose WORKetc [WORKetc is] More flexible. More solid. Way more options. Better customization. WORKetc wins. Incentivized Helpful? Martin Mills Owner / Online Marketing Professional in Corporate at Conceptual Creative (Internet, 1-10 employees) Chose WORKetc WORKet is a far more rounded product than many of the free / entry level competitors. Helpful? Donna Grindle, CHPSE, CHPC President at Kardon Compliance (Computer & Network Security, 1-10 employees) Chose WORKetc Solve360 was our previous tool. It worked fine to capture the information but not for our type of activity where we needed to have one client that may have multiple support issues, training plans, projects, and long term plans all moving at the same time. We tested Salesforce … Helpful? Ian Nicholson Managing Director in Corporate at Responsible Solutions Ltd (Environmental Services, 1-10 employees) Chose WORKetc Most CRM systems for SMEs are designed for manufacturers. Worketc is designed for consultancies and support companies so in that respect it is one of only a few systems out there that are suitable. They are transparent on their pricing so before you start evaluating you know … Helpful? Joe Gilbert Software Engineer / DBA in Information Technology at Virtual Resort Manager (Computer Software, 11-50 employees) Chose WORKetc I used HelpSTAR when I first started working with Virtual Resort Manager. This was comprehensive CRM software as well, but I found the learning curve was much more difficult. Companies don't have time to catch up on such a key resource. Once we made the switch, Work[etc]'s … Helpful? Robbie Crenshaw freelance graphic & web designer in Research & Development at Freelance (Graphic Design, 1-10 employees) Chose WORKetc For web development, Adobe was just like a larger WordPress based software to me. with WORKetc I get just about everything I need to manage clients, projects, workers, and more! Helpful? Stan Zaslavsky ★ 3D Visuals for Projects Owner in Professional Services at Eagle Vision Property (Real Estate, 1-10 employees) Chose WORKetc WORKetc is much better because it is integrated with a number of key modules that we use all the time. It's also proven to be very robust in its operation and search facility of managing over 4000 contacts. We also like it because it provides a great level of certainty that … Helpful? David McGarry Web Developer in Information Technology at DBG Technologies (Internet, 11-50 employees) Chose WORKetc WORKetc is more intuitive and easier to use - and cheaper! Helpful? Jason Royals Engineer in Information Technology at Release 2 LLC (Computer Networking, 11-50 employees) Chose WORKetc This software does everything Basecamp does and provides more options and task work flow. Helpful? Steven Kennedy Jr. Customer Support in Information Technology at The Gringham Group (Consumer Services, 1-10 employees) Chose WORKetc WORKetc is the best bang for your buck. It allows you to control the company from one program and training is easy. It lets you customize to allow you to complete everything that you need to get done. I like the fact that all your contacts are all in one area. Helpful? David Jones Director of Information Technology in Information Technology at Proficient Health (Hospital & Health Care, 11-50 employees) Chose WORKetc I have used, SugarCRM, SalesForce, ZenDesk, Zoho, FreshDesk, and WORKetc. In my opinion WORKetc does it better than all the other products do for our organization. Helpful? Anthony Tsicouris Project Manager, Client Services in Professional Services at Proficient Health (Hospital & Health Care, 11-50 employees) Chose WORKetc WORKetc met all of our feature needs under one umbrella at a reasonable price. Helpful? William Mullane Marketing Manager & Growth & Innovation Team in Marketing at Boise State University - TechHelp Manufacturing Extension Partner (Higher Education, 1001-5000 employees) Chose WORKetc My team demoed every major CRM on the market and came away confused and disappointed. Our sister centers in all 50 states are using a variety of CRMs to manage their businesses. None of them are completely happy. We think WORKetc has the potential to be a near perfect solution … Helpful? Thomas Lawler Account & Marketing Manager in Information Technology at Proficient Health (Hospital & Health Care, 11-50 employees) Chose WORKetc We have used multiple CRM tools and WORKetc is by far the best I have experienced. Helpful? Brittany Thompson Social Media Marketing Manager in Marketing at Virtual Resort Manager (Computer Software, 11-50 employees) Chose WORKetc Work etc is in all ways the best thing on the market for an all in one efficiency and CRM. All of our data is in one place and when someone send in a help ticket that is actually a sales item we are able to easily and consistently add the information needed and complete the … Helpful? Marc Korody Chief Executive Officer in Professional Services at Korody Business Services (Management Consulting, 11-50 employees) Chose WORKetc We don't use the CRM parts - only the Time & Billing - can't really comment! Helpful? John Belchamber Founder in Corporate at Dementia Journeys (Management Consulting, 1-10 employees) Chose WORKetc Salesforce and Goldmine may offer more features but for a small business they were many times more expensive. Helpful? Ryan Powell in Corporate at iLifestyle, LLC (Information Technology and Services, 1-10 employees) Chose WORKetc I have not found a competitor that solved the same needs. Though individual cloud apps may work better individually, overall having everything in one place won me over. Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

WORKetc

Comparison of Sales Force Automation features of WORKetc
Feature	WORKetc 7.9 13 Ratings
Customer data management / contact management	8.613 Ratings
Workflow management	8.312 Ratings
Opportunity management	7.810 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.913 Ratings
Contract management	7.31 Ratings
Quote & order management	8.18 Ratings
Interaction tracking	7.82 Ratings
Channel / partner relationship management	7.31 Ratings

Comparison of Customer Service & Support features of WORKetc
Feature	WORKetc 8.3 12 Ratings
Case management	9.011 Ratings
Call center management	7.31 Ratings
Help desk management	8.512 Ratings

Comparison of Marketing Automation features of WORKetc
Feature	WORKetc 7.4 11 Ratings
Lead management	7.710 Ratings
Email marketing	7.19 Ratings

Comparison of CRM Project Management features of WORKetc
Feature	WORKetc 8.1 13 Ratings
Task management	8.713 Ratings
Billing and invoicing management	7.810 Ratings
Reporting	7.912 Ratings

Comparison of CRM Reporting & Analytics features of WORKetc
Feature	WORKetc 7.3 11 Ratings
Pipeline visualization	7.59 Ratings
Customizable reports	7.211 Ratings

Comparison of Customization features of WORKetc
Feature	WORKetc 8.0 13 Ratings
Custom fields	8.413 Ratings
Custom objects	8.22 Ratings
API for custom integration	7.310 Ratings

Comparison of Security features of WORKetc
Feature	WORKetc 8.9 11 Ratings
Single sign-on capability	9.11 Ratings
Role-based user permissions	8.811 Ratings

Comparison of Platform features of WORKetc
Feature	WORKetc 7.5 13 Ratings
Mobile access	7.513 Ratings

User Ratings
	WORKetc
Likelihood to Recommend	7.8 (40 ratings)
Likelihood to Renew	8.2 (30 ratings)
Usability	8.2 (5 ratings)
Availability	9.1 (3 ratings)
Performance	8.2 (4 ratings)
Support Rating	8.2 (5 ratings)
Online Training	8.2 (2 ratings)
Implementation Rating	9.1 (2 ratings)
Configurability	9.1 (1 ratings)
Ease of integration	4.5 (1 ratings)
Product Scalability	8.2 (2 ratings)
Vendor post-sale	8.2 (1 ratings)
Vendor pre-sale	8.2 (1 ratings)