TrustRadius

UVdesk Helpdesk vs. WorkHub Tasks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UVdesk Helpdesk
Score 0.0 out of 10
Small Businesses (1-50 employees)
UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,…N/A
WorkHub Tasks
Score 9.0 out of 10
N/A
WorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company. WorkHub Tasks also includes escalation management features, which help ensure that tasks are completed on time and according to the requirements. Additionally, the platform allows for ticket creation from multiple channels, such as email and…N/A
Pricing
UVdesk HelpdeskWorkHub Tasks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UVdesk HelpdeskWorkHub Tasks
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$11 Required
Additional Details——
More Pricing Information
Community Pulse
UVdesk HelpdeskWorkHub Tasks
Considered Both Products
UVdesk Helpdesk

No answer on this topic

WorkHub Tasks
Noshaid Ali | TrustRadius Reviewer
Noshaid Ali
Senior Software Engineer
Chose WorkHub Tasks
HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
Saifullah Khalid | TrustRadius Reviewer
Saifullah Khalid
Digital Marketing Executive
Chose WorkHub Tasks
Asana is a tool that we have used and is closely related to WorkHub Tasks. It is also a ticket-generated tool for project management but we have only used it for some of our running projects. Asana is well suited for internal communication and project management, but on a …
Features
UVdesk HelpdeskWorkHub Tasks
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
UVdesk Helpdesk
-
Ratings
WorkHub Tasks
9.6
Ratings
18% above category average
Organize and prioritize service tickets00 Ratings9.40 Ratings
Expert directory00 Ratings9.40 Ratings
Subscription-based notifications00 Ratings9.60 Ratings
ITSM collaboration and documentation00 Ratings10.00 Ratings
Ticket creation and submission00 Ratings10.00 Ratings
Ticket response00 Ratings9.40 Ratings
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UVdesk HelpdeskWorkHub Tasks
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Medium-sized Companies
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Enterprises
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User Ratings
UVdesk HelpdeskWorkHub Tasks
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
UVdesk HelpdeskWorkHub Tasks
Likelihood to Recommend
No answers on this topic
The fact that WorkhHub Tasks is so highly configurable is its best feature. Your own fields, requirements, products, workflows, etc., are simple to set up. I used to work with two different help desk software programs before switching to WorkHub Tasks. It is by far the most effective program we've ever used, especially considering how cheap it is compared to more expensive programs.
Noshaid Ali | TrustRadius Reviewer
Noshaid Ali
Senior Software Engineer
Read full review
Pros
No answers on this topic
  • The chat feature allows us to have real-time conversations with customers
  • It helps us to resolve customer issues more quickly.
  • WorkHub Tasks make it possible for the team to raise customer satisfaction
Noshaid Ali | TrustRadius Reviewer
Noshaid Ali
Senior Software Engineer
Read full review
Cons
No answers on this topic
  • After the projects are finished, there should be a mechanism to sort them.
  • Search by username ought to be available.
  • There should be a project-based sorting.
Saifullah Khalid | TrustRadius Reviewer
Saifullah Khalid
Digital Marketing Executive
Read full review
Alternatives Considered
No answers on this topic
Asana is a tool that we have used and is closely related to WorkHub Tasks. It is also a ticket-generated tool for project management but we have only used it for some of our running projects. Asana is well suited for internal communication and project management, but on a larger scale, WorkHub Tasks is good and my preference.
Saifullah Khalid | TrustRadius Reviewer
Saifullah Khalid
Digital Marketing Executive
Read full review
Return on Investment
No answers on this topic
  • Intelligent query handling due to relative task assignment
  • Smart instead of the hard work enables using resources on other tasks
  • customer retention has gone up significantly
Saifullah Khalid | TrustRadius Reviewer
Saifullah Khalid
Digital Marketing Executive
Read full review
ScreenShots

UVdesk Helpdesk Screenshots

Screenshot of UVdesk at a glanceScreenshot of Binaka AppScreenshot of eCommerce AppScreenshot of Social Media App

WorkHub Tasks Screenshots

Screenshot of WorkHub Tasks AI-based helpdesk ticketing system is designed to automatically read all customer feedback and convert a single query into a ticket. It is then assigned to the relevant person as per the category of the ticket.Screenshot of Once the ticket lands into the helpdesk ticketing system, each customer query is divided into relevant tasks based on their technical requirement. Each expert from the relevant category is allotted their query. If needed, the user can also create a manual task assignment by simply entering the information and assigning it to the relevant person with its deadline. With this process, customer communication becomes simpler and more manageable.Screenshot of The platform is designed to support multiple channel integrations so users can check all customer queries from a single platform. Channels including email service, a business website, or social media sites like Facebook & Twitter, every customer query is handled through WorkHub Tasks.Screenshot of WorkHub Tasks meets security standards with features that include PCI DSS compatibility to encrypt data, whitelisting & blacklisting of data sources, and SSO (Single Sign-On) / Login via Social Media options.