Action1 vs. XEOX

For small teams having to deal with significant ammount of devices, I can't express how useful Action1 is. With very small effort, you can easily keep track of your devices, keep them up to date, deploy new software to your users, create recurring reports/alerts and so on. Initially, the 100 endpoints for free was also a nice touch. Now, even better since they increased to 200. For the forseeable future, I have not to worry about costs and still can't believe it's a full solution for free, not those freeware stuff where what you really desire is behind a cost.

Incentivized

XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.

However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!

• Provide a friendly and easy-to-use interface to manage all my endpoints
• Provide automated patch management that can be placed on a schedule. Patch approval is easy and intuitive
• Scan for available software updates and readily report critical updates
• Uploading and installing software via the Action1 console is very easy to use
• The app deployment works very well and fast

• It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
• It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
• The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
• The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.

• Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
• Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
• Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Incentivized

• At first sight, the interface is quite complex and it requires some time to get used to it.
• There is no ticketing system included.
• The documentation is partly outdated and incomplete.

Price, functionality, and continuous improvement of the product.

Incentivized

Agent deployment is simple (and silent) - once that is done, you're good to go. Everything is simple, centralized and very easy to work with. There isn't one aspect of this platform that requires crawling over forums and Google, it just works!

Incentivized

I never contacted support services

Incentivized

The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.

very easy to start using it.

Incentivized

After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint count and they even offer up to 50 endpoints for free, which is really great for a small organization like us to help us lower our starting costs and still allows us to grow at our pace without having to commit to a defined amount of endpoints to start.

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized