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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    xMatters

    Score8.6 out of 10
    N/AxMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.

    $9

    per month

    Pricing
    xMatters
    Editions & Modules
    Starter
    $9
    per user/per month
    Base
    $39
    per user/per month
    Free
    Free
    Advanced
    Contact for quote
    Offerings
    Pricing Offerings
    xMatters
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    xMatters
    Considered Both Products
    Everbridge
    Chose xMatters
    xMatters is able to aggregate alerts from Cloudwatch, Kibana, and SNS in a single service with rules that allows us to configure where those alerts go and how they are escalated. Cloudwatch alone, for example, does not know who to contact if there is an error.
    Incentivized
    Chose xMatters
    PagerDuty is a popular alternative to xMatters. PagerDuty does an excellent job of providing a single place with contact information for staff members. xMatters also works great as a contact platform, but we were also attracted to the Workflow system. The ability to create …
    Incentivized
    Chose xMatters
    xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing …
    Incentivized
    Chose xMatters
    xMatters had more specific features related to our requirements, being most suited for corporate enterprise projects with a large number of big sized teams.
    xMatters has proven to be instrumental in providing voice and messaging services in many of the countries globally which …
    Incentivized
    Chose xMatters
    I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    xMatters
    Likelihood to Recommend
    8.0
    (8 ratings)
    Usability
    8.0
    (1 ratings)
    Support Rating
    9.9
    (5 ratings)