TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eDesk

    Score10 out of 10
    Small Businesses (1-50 employees)
    eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…

    $0

    per month

    Pricing
    eDesk
    Editions & Modules
    Shopify Entrepreneurs - 300 Tickets
    $39
    per month 300 Tickets
    eDesk Team
    $69
    per month per user
    eDesk Professional
    $109
    per month per user
    Shopify Entrepreneurs - 2,000 Tickets
    $158
    per month 2,000 Tickets
    Offerings
    Pricing Offerings
    eDesk
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsThese are yearly plans paid monthly for using eDesk. Month to month plans are available
    More Pricing Information
    Community Pulse
    eDesk
    Considered Both Products
    eDesk
    Chose eDesk
    They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    eDesk
    Incident and problem management
    Comparison of Incident and problem management features of eDesk
    Feature
    eDesk
    10.0
    1 Ratings
    Organize and prioritize service tickets10.01 Ratings
    Subscription-based notifications10.01 Ratings
    ITSM collaboration and documentation10.01 Ratings
    Ticket creation and submission10.01 Ratings
    Ticket response10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of eDesk
    Feature
    eDesk
    10.0
    1 Ratings
    External knowledge base10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eDesk
    Feature
    eDesk
    8.5
    1 Ratings
    Social integration7.01 Ratings
    Email support10.01 Ratings
    User Ratings
    eDesk
    Likelihood to Recommend
    10.0
    (1 ratings)