TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    XWiki

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    XWiki is an open-source collaborative platform designed to enhance business collaboration and streamline knowledge management for companies of all sizes. As a an alternative to proprietary knowledge bases, XWiki offers a structured second-generation wiki with over 900 pre-made extensions, enabling businesses to add features and customize their XWiki instance to meet specific needs. Key features and benefits: Structured wiki concept: XWiki organizes knowledge…

    $300

    per year 10 users

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    XWikiZoho Desk
    Editions & Modules
    Starter
    €300
    per year for up to 10 users
    On-Premise
    Custom Pricing
    (Pro Plans available for On-Premise deployment)
    Basic
    starting at €1443
    per year for up to 25 users
    Business
    starting at €10890
    per year for up to 250 users
    Enterprise
    starting at €33000
    per year for up to 500 users
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    XWikiZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsDiscount available for multi-year pricing and higher user volumes. Up to a 50% discount available for NGOs and institutions of higher learning.A discount is offered for yearly billing.
    More Pricing Information
    Features
    XWikiZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of XWiki and Zoho Desk
    Feature
    XWiki
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of XWiki and Zoho Desk
    Feature
    XWiki
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of XWiki and Zoho Desk
    Feature
    XWiki
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    XWikiZoho Desk
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)