Yotpo

Yotpo

84 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Yotpo	Score8.1 out of 10	N/A	Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.	$799 per month

Pricing

Yotpo

Premium: $799
per month
Free: Free
Includes 50 Monthly Orders

Pricing Offerings
Yotpo
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Yotpo
Considered Both Products	Yotpo Vuyile Mthethwa Founder/CEO in Corporate at Happy Hope Dweller (Internet, 1-10 employees) Chose Yotpo Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes … Incentivized Helpful? Verified User Chose Yotpo I've followed Yotpo for some time. What always held me back was the cost and year-long commitment. Ultimately, we selected Yotpo because of the syndication, which would allow us to use reviews on two different sites. Incentivized Helpful? Verified User Chose Yotpo I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since … Incentivized Helpful? Kylee Hoynacki Digital Advertising Manager in Marketing at Wave Soda (Food & Beverages, 1-10 employees) Chose Yotpo We haven't worked with other loyalty or review platforms, however, we've worked with other SMS providers in the past. I feel that Yotpo's SMS Bump is much more robust and has better integrations than the other platforms. It's also much easier to manage than the other platforms. Incentivized Helpful? Verified User Chose Yotpo I have used in the past: Olapic, BazaarVoice, and Pixlee. The simple fact that the team at Yotpo has found a single view tool for ratings, reviews, and user photos has made a huge difference for my (very small) team. This allows for a one-stop-shop approach that we can view and … Incentivized Helpful? Verified User Chose Yotpo We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything … Incentivized Helpful? Michele Riley Manager in Corporate at DoggieLawn (Retail, 1-10 employees) Chose Yotpo Yotpo is the only customer reviews app/software that I've used. Incentivized Helpful? Sarah Moore Account Management in Sales at NicVape (Wholesale, 11-50 employees) Chose Yotpo The internal review features I've used sometimes don't allow a public direct response. We experienced glitches with Shopify's on a regular basis. Americommerce's internal review/correspondence management offered no reports, no "star rating" ability, and "went down" frequently. Incentivized Helpful? Colin Darcy Dealer Services Manager (Canada) and Eastern United States in Customer Service at Nidecker SA (Sports, 1-10 employees) Chose Yotpo We used Disqus for a while, and it was pretty low-tech. Incentivized Helpful? Ignacio Sime Subgerente Plataformas Digitales in Sales at Deportes Sparta (Sporting Goods, 201-500 employees) Chose Yotpo It has better review management Incentivized Helpful? Jose Crowley VP of Operations in Corporate at Rogue American Apparel (Apparel & Fashion, 11-50 employees) Chose Yotpo Yotpo is the best but also the most expensive. Incentivized Helpful? Verified User Chose Yotpo A bit deeper understanding of patients and their needs in this platform, yet we are really focusing our Enterprise on the basics now ...reviews, loyalty, etc. Incentivized Helpful? Vivian Vassar Owner in Corporate at Hey Viv Inc (Apparel & Fashion, 1-10 employees) Chose Yotpo Yotpo offers more features such as sharing to social media. It's a one stop place to work on reviews and just reviews - it's not as distracting as working on a site that's about a lot of things. I am focused on the reviews when I log in to Yotpo and I feel I get more done. … Incentivized Helpful? Art Bukowski UX and GA specialist in Marketing at From Poland With Dev (Retail, 11-50 employees) Chose Yotpo Within our business are those who like Yotpo more than okendo, others the other way round. For myself, Yotpo has much better value for money and is easier to configure, but I do prefer the okendo customer journey. Incentivized Helpful? Verified User Chose Yotpo We found these platforms to be fairly comparable. We ultimately chose Yotpo due to the flexibility around review moderation, and because of the possibility of adding on (and getting a price break for) Swell, for customer loyalty. We didn't decide to move forward with Swell at … Incentivized Helpful? Roy Fung VP of Digital Commerce in Marketing at GetFPV (Retail, 11-50 employees) Chose Yotpo Yotpo beats [the alternatives] in almost every mark. It is easy to install if you have Magento 1.9x. cost is still acceptable. For an industry like us (drone and fpv), our consumers are very vocal, this is a great fit as we provided another way for consumers to communicate … Incentivized Helpful? Zach Shelley Senior eCommerce Project Manager in Marketing at WaterFilters.NET (Consumer Goods, 51-200 employees) Chose Yotpo Yotpo is a good tool at a great price. Their service has been helpful rather than delightful and it serves our purpose for the time being. Review syndication, additional automation and better-developed reporting and statistical output would be large growth areas for them. Many … Incentivized Helpful? John Wilkinson COO in Corporate at USA eShop (Consumer Goods, 1-10 employees) Chose Yotpo We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Yotpo
Likelihood to Recommend	8.0 (25 ratings)
Likelihood to Renew	5.0 (1 ratings)
Usability	9.4 (2 ratings)
Support Rating	9.5 (13 ratings)