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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Explore

    Score8.7 out of 10
    N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Zendesk Explore
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Zendesk Explore
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Features
    Zendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Zendesk Explore
    Feature
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports7.15 Ratings
    Customizable dashboards10.09 Ratings
    Report Formatting Templates9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Zendesk Explore
    Feature
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis9.59 Ratings
    Formatting capabilities9.09 Ratings
    Integration with R or other statistical packages4.85 Ratings
    Report sharing and collaboration10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Zendesk Explore
    Feature
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web6.96 Ratings
    Publish to PDF9.07 Ratings
    Report Versioning9.03 Ratings
    Report Delivery Scheduling8.97 Ratings
    Delivery to Remote Servers8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Zendesk Explore
    Feature
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)6.66 Ratings
    Location Analytics / Geographic Visualization7.16 Ratings
    Predictive Analytics5.55 Ratings
    Pattern Recognition and Data Mining9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Zendesk Explore
    Feature
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.58 Ratings
    Role-Based Security Model9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.07 Ratings
    Report-Level Access Control8.64 Ratings
    Single Sign-On (SSO)10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Zendesk Explore
    Feature
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access6.05 Ratings
    Mobile Application8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Zendesk Explore
    Feature
    Zendesk Explore
    5.9
    4 Ratings
    REST API5.34 Ratings
    Javascript API5.93 Ratings
    iFrames5.53 Ratings
    Java API5.63 Ratings
    Themeable User Interface (UI)6.23 Ratings
    Customizable Platform (Open Source)7.02 Ratings
    User Ratings
    Zendesk Explore
    Likelihood to Recommend
    9.5
    (9 ratings)
    Usability
    10.0
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    8.2
    (3 ratings)
    Data Sources
    7.3
    (3 ratings)