Zendesk Guide

Zendesk Guide

53 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zendesk Guide	Score8.7 out of 10	N/A	Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.	N/A

Pricing

Zendesk Guide

No answers on this topic

Pricing Offerings
Zendesk Guide
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Zendesk Guide
Considered Both Products	Zendesk Verified User Chose Zendesk Guide Zendesk Guide is less expensive as compared to other community platforms, it provides sufficient features to fulfill our community requirements. If operated nicely it has better ROI as compared to other platforms. Zendesk Guide is easy to use and it is easier for developers to … Incentivized Helpful? Sarah Lowenstein Manager of Product Adoption and Growth in Product Management at ActivTrak (Information Technology & Services, 51-200 employees) Chose Zendesk Guide We are still exploring switching to Intercom Guides. I believe we picked Zendesk Guide because they were the top player at the time. However, what we've found is that they have fallen behind in innovation and especially adding AI options that make updating content easier for … Incentivized Helpful? Sandeep Singh Consultant in Information Technology at DXC Technology (Information Technology and Services, 10,001+ employees) Chose Zendesk Guide Zendesk (ZD) is one of the most popular help desk software solutions on the market. Zendesk tends to handle complexity better than Freshdesk, when it comes to automation. Both platforms (ZD and Freshdesk ) offer machine learning bots that analyze tickets and pull in relevant KB … Incentivized Helpful? Verified User Chose Zendesk Guide Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security … Incentivized Helpful? Sereta Robinson Customer Care Agent in Customer Service at Digicel Jamaica (Telecommunications, 10,001+ employees) Chose Zendesk Guide It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication … Incentivized Helpful? Shea Mworia Director of Customer Service in Customer Service at Camp Gladiator (Health, Wellness and Fitness, 1001-5000 employees) Chose Zendesk Guide More options and customizable. Incentivized Helpful? Vincent Frisina Director of Marketing in Marketing at Visage Mobile (Wireless, 11-50 employees) Chose Zendesk Guide It was integrated with our Zendesk help desk, and was reasonable in price. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Zendesk Guide
Likelihood to Recommend	7.4 (8 ratings)
Support Rating	8.0 (2 ratings)