Heroku Platform vs. Zendesk Sunshine
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Heroku Platform | Score9.2 out of 10 | N/A | The Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime. Heroku Developer Experience (DX) Developers deploy directly from tools like… | $85 per month |
 Zendesk Sunshine | Score7 out of 10 | N/A | Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Heroku Platform | Zendesk Sunshine | |
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| Likelihood to Recommend | 7.0 | 9.0 |
| Likelihood to Renew | 9.5 | - |
| Usability | 9.2 | 9.0 |
| Availability | 8.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.7 | 10.0 |
| Online Training | 6.0 | - |
| Implementation Rating | 9.0 | - |