LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…
$20
per month per user
Zendesk Suite
Score8.8 out of 10
N/A
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
Technical Support Engineer in Customer Service at Plesk (Information Technology & Services, 201-500 employees)
Chose LiveChat
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Member Advocate in Customer Service at Happy Money (Financial Services, 201-500 employees)
Chose LiveChat
This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LiveChat
The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk
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Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
LiveChat
Zendesk Suite
Incident and problem management
Comparison of Incident and problem management features of LiveChat and Zendesk Suite
Feature
LiveChat
-
Ratings
Zendesk Suite
8.8
154 Ratings
Organize and prioritize service tickets
00 Ratings
9.2153 Ratings
Expert directory
00 Ratings
8.3102 Ratings
Subscription-based notifications
00 Ratings
8.6106 Ratings
ITSM collaboration and documentation
00 Ratings
8.5104 Ratings
Ticket creation and submission
00 Ratings
9.3153 Ratings
Ticket response
00 Ratings
9.3152 Ratings
Self Help Community
Comparison of Self Help Community features of LiveChat and Zendesk Suite
Feature
LiveChat
-
Ratings
Zendesk Suite
8.5
139 Ratings
External knowledge base
00 Ratings
8.5133 Ratings
Internal knowledge base
00 Ratings
8.5127 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of LiveChat and Zendesk Suite