TrustRadius: an HG Insights company

Zendesk Suite vs. Zenvia Customer Cloud

Save this comparison

Save this comparison

Zendesk Suite

1,015 Reviews and Ratings

Contact about Zendesk Suite

Please fill out the form below to get in touch.

Zendesk

Connect with Zendesk

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with Zendesk so that Zendesk and TrustRadius may contact you in regard to the information requested.

Visit Website

Zenvia Customer Cloud

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Zenvia Customer Cloud

    		N/AN/AZenvia Customer Cloud is a customer communication solution used to provide personalized, engaging and fluid experiences. Attracts leads with: Bulk message triggering. Recognizes the best time to send messages A message writing assistant. Convert them into customers with: Support for conversations on different channels. Mobile app for the sales team. AI bot creation…

    $0

    Pricing
    Zendesk SuiteZenvia Customer Cloud
    Editions & Modules
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Zendesk SuiteZenvia Customer Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details20% discount available with annual pricing.—
    More Pricing Information
    Features
    Zendesk SuiteZenvia Customer Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Zendesk Suite and Zenvia Customer Cloud
    Feature
    Zendesk Suite
    8.8
    154 Ratings
    Zenvia Customer Cloud
    -
    Ratings
    Organize and prioritize service tickets9.2153 Ratings00 Ratings
    Expert directory8.3102 Ratings00 Ratings
    Subscription-based notifications8.6106 Ratings00 Ratings
    ITSM collaboration and documentation8.5104 Ratings00 Ratings
    Ticket creation and submission9.3153 Ratings00 Ratings
    Ticket response9.3152 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Zendesk Suite and Zenvia Customer Cloud
    Feature
    Zendesk Suite
    8.5
    139 Ratings
    Zenvia Customer Cloud
    -
    Ratings
    External knowledge base8.5133 Ratings00 Ratings
    Internal knowledge base8.5127 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Zendesk Suite and Zenvia Customer Cloud
    Feature
    Zendesk Suite
    9.0
    150 Ratings
    Zenvia Customer Cloud
    -
    Ratings
    Customer portal9.2121 Ratings00 Ratings
    IVR8.659 Ratings00 Ratings
    Social integration8.597 Ratings00 Ratings
    Email support9.4147 Ratings00 Ratings
    Help Desk CRM integration9.2112 Ratings00 Ratings
    User Ratings
    Zendesk SuiteZenvia Customer Cloud
    Likelihood to Recommend
    9.0
    (192 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (43 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (65 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (13 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    5.5
    (31 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (9 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (18 ratings)
    -
    (0 ratings)
    Configurability
    9.3
    (3 ratings)
    -
    (0 ratings)