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Zendesk Suite vs. Zoho FSM

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Zendesk Suite

1,015 Reviews and Ratings

Zoho FSM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Zoho FSM

    		N/AN/AZoho FSM is field service management software that streamlines organizations' field operations and elevates their customer service.

    $30

    per month for 60 appointments per month

    Pricing
    Zendesk SuiteZoho FSM
    Editions & Modules
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Free
    $0
    for 30 appointments
    Standard
    starting at $25
    per month, billed annually for 60 appointments
    Professional
    starting at $35
    per month, billed annually for 60 appointments
    Offerings
    Pricing Offerings
    Zendesk SuiteZoho FSM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details20% discount available with annual pricing.Zoho FSM follows an appointment-based pricing plan. Organizations can choose the pricing slabs on the Standard or Professional plans based on their requirements
    More Pricing Information
    Features
    Zendesk SuiteZoho FSM
    Incident and problem management
    Comparison of Incident and problem management features of Zendesk Suite and Zoho FSM
    Feature
    Zendesk Suite
    8.8
    154 Ratings
    Zoho FSM
    -
    Ratings
    Organize and prioritize service tickets9.1153 Ratings00 Ratings
    Expert directory8.3102 Ratings00 Ratings
    Subscription-based notifications8.6106 Ratings00 Ratings
    ITSM collaboration and documentation8.5104 Ratings00 Ratings
    Ticket creation and submission9.3153 Ratings00 Ratings
    Ticket response9.3152 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Zendesk Suite and Zoho FSM
    Feature
    Zendesk Suite
    8.5
    139 Ratings
    Zoho FSM
    -
    Ratings
    External knowledge base8.5133 Ratings00 Ratings
    Internal knowledge base8.5127 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Zendesk Suite and Zoho FSM
    Feature
    Zendesk Suite
    9.0
    150 Ratings
    Zoho FSM
    -
    Ratings
    Customer portal9.2121 Ratings00 Ratings
    IVR8.659 Ratings00 Ratings
    Social integration8.597 Ratings00 Ratings
    Email support9.4147 Ratings00 Ratings
    Help Desk CRM integration9.2112 Ratings00 Ratings
    User Ratings
    Zendesk SuiteZoho FSM
    Likelihood to Recommend
    9.0
    (192 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (43 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (65 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (13 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    5.5
    (31 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (9 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (18 ratings)
    -
    (0 ratings)
    Configurability
    9.3
    (3 ratings)
    -
    (0 ratings)