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Zendesk Suite vs. Zoom Contact Center

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Zendesk Suite

1,015 Reviews and Ratings

Zoom Contact Center

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Zoom Contact Center

    Score8.2 out of 10
    		N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Zendesk SuiteZoom Contact Center
    Editions & Modules
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Zendesk SuiteZoom Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details20% discount available with annual pricing.—
    More Pricing Information
    Features
    Zendesk SuiteZoom Contact Center
    Incident and problem management
    Comparison of Incident and problem management features of Zendesk Suite and Zoom Contact Center
    Feature
    Zendesk Suite
    8.8
    154 Ratings
    Zoom Contact Center
    -
    Ratings
    Organize and prioritize service tickets9.1153 Ratings00 Ratings
    Expert directory8.3102 Ratings00 Ratings
    Subscription-based notifications8.6106 Ratings00 Ratings
    ITSM collaboration and documentation8.5104 Ratings00 Ratings
    Ticket creation and submission9.3153 Ratings00 Ratings
    Ticket response9.3152 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Zendesk Suite and Zoom Contact Center
    Feature
    Zendesk Suite
    8.5
    139 Ratings
    Zoom Contact Center
    -
    Ratings
    External knowledge base8.5133 Ratings00 Ratings
    Internal knowledge base8.5127 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Zendesk Suite and Zoom Contact Center
    Feature
    Zendesk Suite
    9.0
    150 Ratings
    Zoom Contact Center
    -
    Ratings
    Customer portal9.2121 Ratings00 Ratings
    IVR8.659 Ratings00 Ratings
    Social integration8.597 Ratings00 Ratings
    Email support9.4147 Ratings00 Ratings
    Help Desk CRM integration9.2112 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Zendesk Suite and Zoom Contact Center
    Feature
    Zendesk Suite
    -
    Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard00 Ratings7.711 Ratings
    Validate callers00 Ratings7.18 Ratings
    Outbound response00 Ratings7.88 Ratings
    Call forwarding00 Ratings7.07 Ratings
    Click-to-call (CTC)00 Ratings7.96 Ratings
    Warm transfer00 Ratings8.411 Ratings
    Predictive dialing00 Ratings7.46 Ratings
    Interactive voice response00 Ratings8.39 Ratings
    REST APIs00 Ratings6.97 Ratings
    Call scripts00 Ratings7.28 Ratings
    Call tracking00 Ratings7.311 Ratings
    Multichannel integration00 Ratings8.210 Ratings
    CRM software integration00 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Zendesk Suite and Zoom Contact Center
    Feature
    Zendesk Suite
    -
    Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing00 Ratings8.510 Ratings
    Omnichannel inbound routing00 Ratings7.98 Ratings
    Recording00 Ratings8.69 Ratings
    Quality management00 Ratings8.09 Ratings
    Call analytics00 Ratings7.510 Ratings
    Historical reporting00 Ratings7.310 Ratings
    Live reporting00 Ratings7.310 Ratings
    Customer surveys00 Ratings8.26 Ratings
    Customer interaction analytics00 Ratings7.07 Ratings
    User Ratings
    Zendesk SuiteZoom Contact Center
    Likelihood to Recommend
    9.0
    (192 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    10.0
    (43 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (65 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (13 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    5.5
    (31 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (9 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (18 ratings)
    -
    (0 ratings)
    Configurability
    9.3
    (3 ratings)
    -
    (0 ratings)