Zendesk Suite vs. Zoomin
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
 Zoomin | Score9.1 out of 10 | N/A | Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | 20% discount available with annual pricing. | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Zendesk Suite | Zoomin | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.1 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.9 | - |
| Availability | 8.6 | - |
| Performance | 8.0 | - |
| Support Rating | 5.5 | - |
| In-Person Training | 10.0 | - |
| Online Training | 7.9 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.3 | - |