| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zendesk Talk | Score8.6 out of 10 | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Zendesk Talk | |
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| Considered Both Products | Chose Zendesk Talk It's natively built into the user experience, the others rely on outside apps to integrate into their platform. You can set up a Zendesk Talk account within minutes and have a phone number ready for customers to contact you. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk Maintenance costs for ServiceNow are higher, so Zendesk Talk is a good option even if I think it could be improved in terms of integration with other apps/flows/systems. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk Exotel has a fair advantage when it comes to telephony as it offers a wide range of products at a fraction of the price of Zendesk. But when it comes to premium content and ease of access. Zendesk takes away the trophy. We have been using this for a while now and clearly, it … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk We were made aware of Zendesk Talk through good reviews from reputable sites. Zendesk Talk's ACD was very outstanding and this is what attracted us as this was what we needed. The other products mentioned they glitched a lot and caused multiple dropped calls. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk Explanations behind switching to Zendesk: It comes up short on cutting-edge customization choices and this doesn't simply turn out for us. The given ticket that executive's arrangement presented by Zendesk is incredible, and it upholds the omnichannel commitment to clients. The … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk I going to give you a direct answer: Zendesk has all features that others have, and you can get it with a cheap budget. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk Prior to using Zendesk Talk, we used standard hand held phones in the office. Zendesk Talk has made us 75% more productive and efficient and allowed us to reach a lot more customers to serve. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Talk Zendesk Talk integrated with the help desk pretty quickly. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
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| Workforce Optimization (WFO) |
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| Zendesk Talk | |
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| Likelihood to Recommend | 9.9 |
| Usability | 10.0 |
| Support Rating | 5.0 |
