Zoho CRM

Zoho CRM

974 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho CRM	Score8.7 out of 10	N/A	Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.	$14 per month

Pricing

Zoho CRM

Standard: $14.00
Per User/Per Month
Professional: $23.00
Per User/Per Month
Enterprise: $40.00
Per User/Per Month
Ultimate: $52.00
Per User/Per Month
Plus: $57.00
Per User/Per Month

Pricing Offerings
Zoho CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

$14 /user/month

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Community Pulse
Key User Insights
	Zoho CRM
Considered Both Products	Zoho Verified User Chose Zoho CRM After thoroughly evaluating leading CRM solutions, including Salesforce, HubSpot, and Microsoft Dynamics, we selected Zoho CRM for its exceptional value, versatility, and customer-centric approach. Zoho CRM stands out us in term of comprehensive feature support, Integration and … Incentivized Helpful? Subhash Sharma Senior Sales Executive in Sales at Siniwell (Information Technology & Services, 51-200 employees) Chose Zoho CRM We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving … Incentivized Helpful? Verified User Chose Zoho CRM An affordable, comprehensive suite of tools suitable for small to enterprise-sized businesses. Incentivized Helpful? Verified User Chose Zoho CRM Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch. Incentivized Helpful? Verified User Chose Zoho CRM Overall top quality and great features! Fantastic! Incentivized Helpful? Verified User Chose Zoho CRM I love campaigns, very user friendly. Synching with Zoho CRM is easy and it's a nice feature to not have to update 2 programs, when we update a contact record in Zoho CRM, it's nice to know that that contact info is also updated in campaigns. We never have to worry about emails … Incentivized Helpful? Verified User Chose Zoho CRM We used to use Hubspot before Zoho. I think Hubspot is a great tool and contains a lot of very nice features, but Zoho stacks up quite well against it as it offers most of the same features at a significantly reduced price. We could also migrate our data from Hubspot to Zoho … Incentivized Helpful? Verified User Chose Zoho CRM Salesforce CRM would have been my go-to if I had the budget for it. Zoho CRM goes 90% of the way for a much decent price. Incentivized Helpful? Michael Weisel Co-founder & Chief Technology Officer in Information Technology at Gold Lasso, Inc. (Marketing and Advertising, 11-50 employees) Chose Zoho CRM Sugar was great when we first got started. Zoho CRM allowed us to take things to the next level and get the support that we needed along with that transition. Zoho CRM's customization was mush easier to setup and use without having to rely on developers to create custom code … Incentivized Helpful? Verified User Chose Zoho CRM We have only looked into other CRMs but Zoho is our first one. I think we chose it because of price not necessarily because it was better than any of the other options. It was our first CRM system so we didn't have anything to base it off of. Incentivized Helpful? Nikita Vinichenko Marketing Manager CRM in Marketing at E-FARM GmbH (Machinery, 51-200 employees) Chose Zoho CRM It is decent against what is offered in the market, it follows certain philosophy of CRM which may not be a perfect fit for everyone. There are not so many guides and new updates push for differentiation. Formatting and bugs appearances are often an issue. Incentivized Helpful? Waleed Aqdas Head of Business Enablement Technology in Information Technology at VAHA (Food & Beverages, 11-50 employees) Chose Zoho CRM Overall Zoho CRM is great. It might not be the best CRM but if you compare the price difference, i think Zoho CRM does wonders. I ll not line it up in the same position with Salesforce and Hubspot but it is full full-capacity CRM. If they add AI capabilities and add more … Incentivized Helpful? Verified User Chose Zoho CRM Hubspot and NetSuite are much better solutions in my mind, I've used both and enjoyed both. Incentivized Helpful? Verified User Chose Zoho CRM While Zoho CRM was not as feature rich as Salesforce.com, it was definitely more affordable. We looked at upgrading our current CRM, Goldmine CRM, but it was too limited and the upgrade offered was not cloud based. We were already a Zoho customer, using Zoho Projects, and … Incentivized Helpful? Dinesh Kumar Lead Generation Executive in Information Technology at Springbord (Information Technology & Services, 201-500 employees) Chose Zoho CRM HUbSpot Is not Effective . Even though it has all Option its not user Friendly to Create Report and filter the leads like that so i switch to Zoho Incentivized Helpful? Aslin Baro Sales Executive in Sales at Padah Solutions Pvt Ltd (Information Technology & Services, 11-50 employees) Chose Zoho CRM For our organizations requirements, Zoho CRM fits for it and pricing to less than other products and it also has all suite plan where accounts team and marketing team use. Incentivized Helpful? Verified User Chose Zoho CRM All in one stack with Zoho One has helped us to make the decision to choose CRM Incentivized Helpful? Nikita Vinichenko Marketing manager in Marketing at E-FARM (Machinery, 11-50 employees) Chose Zoho CRM I am using both at the same time, due to lack of performance on Zoho CRM marketing toolset (lack of different unsubscribe pages, forms, language support for users) we needed to find another alternative. Incentivized Helpful? Lisa Parshan Digital Content Manager in Marketing at AIA Assets (Retail, 1-10 employees) Chose Zoho CRM We selected ZOHO over the above - specifically Salesforce - initially because of the price. Secondly, we do not have the technical expertise and budget to do a lot of customization at this time. So, we needed a product that had a good user interface, and that was flexible and … Incentivized Helpful? Verified User Chose Zoho CRM Zoho is cheaper and simpler but not that efficient as compare to HubSpot CRM. I think HubSpot has 100 more features than Zoho. Email deliverability is also better on HubSpot in my experience. I think but it does the job though. It all depends on what you want to do. Incentivized Helpful? Verified User Chose Zoho CRM Zoho has an all-in-one solution called Zoho One which combines most of the solutions a company of our size requires. Thanks to this, we were able to consolidate our solutions into a single ecosystem while saving money. Zoho also has sales and marketing automation features that … Incentivized Helpful? Aman Sanghvi Business Analyst in Information Technology at Sigma Solve (Information Technology & Services, 201-500 employees) Chose Zoho CRM Zoho CRM provide the end to eend solution for the end users as well as the zoho users. It provide the solution for the developer, management and billing as well invoice for the clients Incentivized Helpful? Vishal Sharma Senior Manager in Information Technology at Chipsoft (Information Technology & Services, 11-50 employees) Chose Zoho CRM Pricing and easy to use. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Zoho CRM

Comparison of Sales Force Automation features of Zoho CRM
Feature	Zoho CRM 8.5 288 Ratings
Customer data management / contact management	8.5279 Ratings
Workflow management	8.3266 Ratings
Territory management	8.8196 Ratings
Opportunity management	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.8248 Ratings
Contract management	8.8203 Ratings
Quote & order management	8.1203 Ratings
Interaction tracking	8.2249 Ratings
Channel / partner relationship management	8.4192 Ratings

Comparison of Customer Service & Support features of Zoho CRM
Feature	Zoho CRM 8.4 221 Ratings
Case management	8.5213 Ratings
Call center management	8.1172 Ratings
Help desk management	8.5189 Ratings

Comparison of Marketing Automation features of Zoho CRM
Feature	Zoho CRM 8.6 266 Ratings
Lead management	8.6261 Ratings
Email marketing	8.5219 Ratings

Comparison of CRM Project Management features of Zoho CRM
Feature	Zoho CRM 8.5 263 Ratings
Task management	8.6248 Ratings
Billing and invoicing management	8.3180 Ratings
Reporting	8.5242 Ratings

Comparison of CRM Reporting & Analytics features of Zoho CRM
Feature	Zoho CRM 8.5 258 Ratings
Forecasting	8.5216 Ratings
Pipeline visualization	8.4235 Ratings
Customizable reports	8.6249 Ratings

Comparison of Customization features of Zoho CRM
Feature	Zoho CRM 8.3 277 Ratings
Custom fields	8.4275 Ratings
Custom objects	8.2222 Ratings
Scripting environment	8.3178 Ratings
API for custom integration	8.4203 Ratings

Comparison of Security features of Zoho CRM
Feature	Zoho CRM 8.4 266 Ratings
Single sign-on capability	8.4231 Ratings
Role-based user permissions	8.5261 Ratings

Comparison of Integrations with 3rd-party Software features of Zoho CRM
Feature	Zoho CRM 8.7 210 Ratings
Marketing automation	8.8207 Ratings
Compensation management	8.6138 Ratings

Comparison of Platform features of Zoho CRM
Feature	Zoho CRM 8.7 230 Ratings
Mobile access	8.7230 Ratings

User Ratings
	Zoho CRM
Likelihood to Recommend	8.6 (312 ratings)
Likelihood to Renew	7.6 (42 ratings)
Usability	7.8 (172 ratings)
Availability	8.8 (7 ratings)
Performance	8.5 (8 ratings)
Support Rating	6.1 (69 ratings)
In-Person Training	8.0 (1 ratings)
Online Training	5.5 (8 ratings)
Implementation Rating	5.6 (16 ratings)
Configurability	5.1 (114 ratings)
Contract Terms and Pricing Model	9.5 (21 ratings)
Ease of integration	7.2 (5 ratings)
Product Scalability	5.7 (6 ratings)
Professional Services	8.3 (7 ratings)
Vendor post-sale	7.7 (13 ratings)
Vendor pre-sale	7.7 (13 ratings)