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Salesforce Service Cloud vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Service Cloud

    Score8.4 out of 10
    N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Salesforce Service CloudZoho Desk
    Editions & Modules
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Salesforce Service CloudZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    Salesforce Service CloudZoho Desk
    Considered Both Products
    Salesforce
    Chose Salesforce Service Cloud
    All of the software's are well established and good, but what gave the edge to us its easy integration capability with other systems, experience cloud integration and Einstein analytics which made us move forward Salesforce. Salesforce also have better service and industry …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Service CloudZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Salesforce Service Cloud and Zoho Desk
    Feature
    Salesforce Service Cloud
    8.8
    77 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets9.475 Ratings8.94 Ratings
    Expert directory8.553 Ratings7.93 Ratings
    Subscription-based notifications8.663 Ratings7.93 Ratings
    ITSM collaboration and documentation8.260 Ratings10.01 Ratings
    Ticket creation and submission9.375 Ratings8.54 Ratings
    Ticket response9.174 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Salesforce Service Cloud and Zoho Desk
    Feature
    Salesforce Service Cloud
    8.7
    72 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base8.463 Ratings8.94 Ratings
    Internal knowledge base8.970 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Salesforce Service Cloud and Zoho Desk
    Feature
    Salesforce Service Cloud
    8.7
    77 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal7.954 Ratings8.04 Ratings
    IVR8.834 Ratings00 Ratings
    Social integration8.947 Ratings6.02 Ratings
    Email support9.276 Ratings6.64 Ratings
    Help Desk CRM integration8.866 Ratings8.93 Ratings
    User Ratings
    Salesforce Service CloudZoho Desk
    Likelihood to Recommend
    8.3
    (83 ratings)
    7.8
    (23 ratings)
    Likelihood to Renew
    6.2
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (12 ratings)
    9.4
    (12 ratings)
    Availability
    9.5
    (28 ratings)
    -
    (0 ratings)
    Performance
    8.6
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (20 ratings)
    8.7
    (12 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)