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Zoho Desk vs. Zoho Notebook

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Zoho Notebook

    N/AN/AA collaboration and note-taking solution, that lets users share documents and team files with colleagues and collaborate in real-time. It also provides controled access to notes to view, edit, and share notes with collaborators.

    $0

    Pricing
    Zoho DeskZoho Notebook
    Editions & Modules
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Notebook Pro
    $1.99
    per month 100GB of cloud storage and upload files up to 1GB
    Notebook for Business
    $4.99
    per month 1TB cloud storage for up to 10 users (+100GB for each additional user)
    Offerings
    Pricing Offerings
    Zoho DeskZoho Notebook
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsA discount is offered for yearly billing.Discount available for annual pricing.
    More Pricing Information
    Features
    Zoho DeskZoho Notebook
    Incident and problem management
    Comparison of Incident and problem management features of Zoho Desk and Zoho Notebook
    Feature
    Zoho Desk
    8.6
    4 Ratings
    Zoho Notebook
    -
    Ratings
    Organize and prioritize service tickets8.94 Ratings00 Ratings
    Expert directory7.93 Ratings00 Ratings
    Subscription-based notifications7.93 Ratings00 Ratings
    ITSM collaboration and documentation10.01 Ratings00 Ratings
    Ticket creation and submission8.54 Ratings00 Ratings
    Ticket response8.54 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Zoho Desk and Zoho Notebook
    Feature
    Zoho Desk
    8.9
    4 Ratings
    Zoho Notebook
    -
    Ratings
    External knowledge base8.94 Ratings00 Ratings
    Internal knowledge base8.94 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Zoho Desk and Zoho Notebook
    Feature
    Zoho Desk
    7.4
    4 Ratings
    Zoho Notebook
    -
    Ratings
    Customer portal8.04 Ratings00 Ratings
    Social integration6.02 Ratings00 Ratings
    Email support6.64 Ratings00 Ratings
    Help Desk CRM integration8.93 Ratings00 Ratings
    User Ratings
    Zoho DeskZoho Notebook
    Likelihood to Recommend
    7.8
    (23 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (12 ratings)
    -
    (0 ratings)