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Nextiva Contact Center vs. Zoho Voice

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Nextiva Contact Center

64 Reviews and Ratings

Zoho Voice

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Zoho Voice

    Score9 out of 10
    		N/AZoho's cloud-based contact center. It supports the hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging integrations with CRM, Desk, Bigin, ManageEngine ServiceDesk Plus to deliver optimal customer success.

    $39

    per month per user

    Pricing
    Nextiva Contact CenterZoho Voice
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Enterprise Telephony - Basic
    $39
    per month per user
    Enterprise Telephony - Standard
    $59
    per month per admin & 10 Telephony agents
    Enterprise Telephony - Contact Center
    $79
    per month per admin & 10 Telephony agents
    Business Phone - Team
    $120
    per month up to 10 users
    Business Phone - Office
    $360
    per month up to 30 users
    Business Phone - Corporate
    $1200
    per month up to 100 users
    Offerings
    Pricing Offerings
    Nextiva Contact CenterZoho Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Call charges apply for Telephony plans. Discount available for annual pricing. Add-ons available include Call Monitoring, Power Dialer, and Queue Performance Metrics each available for $10 per month, per user. Pay per use voice plans also available.
    More Pricing Information
    Features
    Nextiva Contact CenterZoho Voice
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and Zoho Voice
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Zoho Voice
    -
    Ratings
    Agent dashboard9.542 Ratings00 Ratings
    Validate callers9.640 Ratings00 Ratings
    Outbound response9.740 Ratings00 Ratings
    Call forwarding9.741 Ratings00 Ratings
    Click-to-call (CTC)9.034 Ratings00 Ratings
    Warm transfer9.439 Ratings00 Ratings
    Predictive dialing9.026 Ratings00 Ratings
    Interactive voice response8.931 Ratings00 Ratings
    REST APIs9.324 Ratings00 Ratings
    Call scripts9.523 Ratings00 Ratings
    Call tracking9.937 Ratings00 Ratings
    Multichannel integration9.127 Ratings00 Ratings
    CRM software integration9.629 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and Zoho Voice
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Zoho Voice
    -
    Ratings
    Inbound call routing9.840 Ratings00 Ratings
    Omnichannel inbound routing9.234 Ratings00 Ratings
    Recording9.738 Ratings00 Ratings
    Quality management9.636 Ratings00 Ratings
    Call analytics9.737 Ratings00 Ratings
    Historical reporting9.340 Ratings00 Ratings
    Live reporting8.835 Ratings00 Ratings
    Customer surveys9.621 Ratings00 Ratings
    Customer interaction analytics9.327 Ratings00 Ratings
    User Ratings
    Nextiva Contact CenterZoho Voice
    Likelihood to Recommend
    9.7
    (43 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (7 ratings)
    -
    (0 ratings)