Zoom Contact Center vs. Zoom Virtual Agent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zoom Contact Center | Score8.2 out of 10 | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
 Zoom Virtual Agent | Score9.1 out of 10 | N/A | An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Zoom Contact Center | Zoom Virtual Agent | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.1 |
| Usability | - | 9.1 |