Accelerate

Accelerate is a cloud automation platform offered by Accelerate Technologies, LLC. According to the vendor, the product aims to automate and streamline various business processes, workflows, and service management tasks. It provides a no-code platform for organizations of all sizes to digitize their operations, connect systems and data, and improve efficiency and productivity. Accelerate is designed to cater to a range of professions and industries, including IT Service Management, Employee Service Management, Customer and Third-Party Service Management, Healthcare and Medicine, and Lending and Finance.

Continuity of Service: According to the vendor, Accelerate provides a unified platform for managing IT service workflows, with the aim of eliminating silos and information gaps. It supports an IT Service Management (ITSM) framework aligned with ITIL standards.

IT Service Workflows: According to the vendor, organizations can manage their IT tools and services from a single platform using Accelerate. It supports an IT Service Management (ITSM) framework aligned with ITIL standards.

Employee Service Workflows: The vendor claims that Accelerate enables the automation of repeat requests, improving service desk efficiency, decreasing time to resolution, and increasing service availability. It also aims to enhance the overall service desk experience for employees.

Customer & Third-Party Service Workflows: According to the vendor, Accelerate streamlines and connects services across front, middle, and back-end processes, providing a seamless service experience for customers and third parties. It aims to help organizations increase customer satisfaction, integrate service data, and measure and improve services.

Reporting: The vendor states that organizations can retrieve, collect, and analyze data using Accelerate to gain insights into their operations. The reporting dashboard provides access to metrics and analytics for informed decision-making.

Artificial Intelligence: According to the vendor, Accelerate leverages AI to increase business efficiency and productivity by automating repetitive and time-consuming tasks.

Machine Learning: The vendor claims that by combining AI and machine learning, Accelerate can learn from past trends and predict future results. This functionality aims to improve decision-making and optimize business processes.

Intelligent Workflow: According to the vendor, Accelerate allows organizations to program their business processes, funnel requests and resources, optimize data processing, and improve overall efficiency.

Customize & Bundle: The vendor states that Accelerate offers flexibility for organizations to customize and bundle features according to their unique workforce needs.