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Quest Rapid Recovery

Score5 out of 10

33 Reviews and Ratings

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What is Quest Rapid Recovery?

Quest Rapid Recovery is a data backup and restore offering from Dell. It provides virtual standby, encryption, replication, deduplication, and the ability for users to run without restore.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Quest Rapid Recovery has to offer, as determined by TrustRadius' reviewers.
Based on 33 ratings of Quest Rapid Recovery's features
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Top Performing Features

  • Multiple backup destinations

    Multiple backup destinations is the ability to backup data to more than one location

    Category average: 8.4

  • Incremental backup identification

    Incremental backup identification is the ability to identify incremental changes since last backup

    Category average: 9.1

  • Backup to the cloud

    Ability to store and back up data to the cloud

    Category average: 8.5

Areas for Improvement

  • Management dashboard

    Web-based dashboard allowing configuration and monitoring of all backups

    Category average: 8.9

  • Universal recovery

    Universal recovery is the ability to restore backups to any machine regardless of the platform

    Category average: 9

  • Instant recovery

    Instant recovery is the ability to restore operations very rapidly

    Category average: 8.4

Reviews

What users are saying about Quest Rapid Recovery.
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Quest Rapid Recovery Review

Adir Erulkar
Cyber Security Services Manager in Information Technology at Emerging IT (11-50 employees employees)

Use Cases and Deployment Scope

We currently use Quest Rapid Recovery as one of our managed backup service offerings to our clients. This is an all inclusive backup service where the client gets onsite and offsite backups and the option for DR by using the virtual standby feature of the software, all of which is managed by us as the Managed Services Provider. For our clients they are looking for a hands off backup solution to protect their on premise servers and have an air-gapped copy offsite.

Pros

  • The deduplication and compression is extremely good and serves very well for organizations with very large volumes of data or a large number of servers.
  • The virtual standby of the protected servers are very easy to get online for testing or in the event of a disaster.
  • If you have a good internet connection, the offsite replications complete very quickly, taking good advantage of the deduplication and compression both onsite and offsite.
  • If you are looking for a very long GFS retention policy the deduplication and compression easily facilitates multiple years without the need for huge storage capacity.

Cons

  • Support for newer operating systems (Windows, Linux, VMware) is slow to be added. Usually takes 3-6 months from the new version being released for it to be supported.
  • There is no way to automate the testing of the virtual standby which a lot of comparable products are able to do.
  • The software has a backup type called "base image" which is essentially taking a full backup after an unexpected shutdown of the server. If your servers crash and they are very large, this may impact your storage requirements significantly. They do now have synthetic full backups which alleviate this issue a bit but they are not perfect either.

Return on Investment

  • Because the backup software is so scalable for a Managed Service Provider, it has made managing backups for our clients daily very easy and low effort, thus increasing our revenue.
  • The software runs on a wide range of hardware which has made repurposing older equipment a very effective way of deploying it to our clients cheaply.
  • We have used the backup software for approximately 8-10 years, however the software does not seem to be getting heavily developed which means in comparison to other vendors it is going to quickly become obsolete.

Alternatives Considered

Acronis Cyber Backup, Veritas Backup Exec, Arcserve ShadowProtect, Veeam ONE, Unitrends Data Center Backup and Recovery and MSP360 Managed Backup

Other Software Used

Acronis Cyber Backup, Veeam ONE, Arcserve ShadowProtect, MSP360 Managed Backup

Rapid Recovery Provides Affordable, Reliable Backup Solutions

Incentivized
Aaron Phillips
IT Manager in Information Technology at Outbound Technologies (51-200 employees employees)

Pros

  • Backup email reporting is good.
  • Deduplication makes backing up larger jobs much more manageable.
  • Restoring files is fairly simple and quick.

Cons

  • Base images seem to be created too often at the slightest trigger like an improper shutdown. Something I think should be able to be skipped.
  • Speed of mounting restore points is bad and often times out. There are some work arounds for this but it is annoying.

Return on Investment

  • Allows us to quickly access restores and recover individual files
  • Gives us peace of mind knowing we have backups replicated offsite
  • Affordable and able to be installed on standard servers

Alternatives Considered

Veritas Backup Exec and NovaBACKUP

Other Software Used

Microsoft 365 (formerly Office 365), VMware Workstation Pro, Symantec Endpoint Security, Cylance Smart Antivirus

Easy, cost effective, and trustworthy backup solution

Incentivized
Verified User
Technician in Information Technology (201-500 employees employees)

Pros

  • Automation and scheduling.
  • Easy to use interface.
  • Virtually painless deployment and configuration.

Cons

  • Linux support is available, but the configuration isn't as easy as with Windows.
  • Quite resource hungry at times.

Return on Investment

  • It has kept us from having to pay ransomware demands.
  • It has allowed us to handle and manage client data with confidence.
  • It has saved us in instances where important files were inadvertently deleted in production, keeping employees from having to waste working hours reproducing work that had already been done.

Alternatives Considered

Veeam Backup & Replication, Solarwinds Backup, Acronis Backup and Barracuda Backup

Other Software Used

Microsoft Office 365, WatchGuard Network Security, Zix

AppAssure gets it done

Incentivized
Tony AlbaneseView profile
System Analyst III (SAN) in Information Technology at Hunterdon Healthcare (1001-5000 employees employees)

Pros

  • Installation and setup is simple. You can be up and running in minutes.
  • Your backups can be replicated to the cloud or to another AppAssure server to give you additional protection.
  • The user interface is simple and easy to use and improvements in the UI and reporting are getting better with each update.

Cons

  • My biggest pet peeve is when the agent on a protected machine stops working. These failures don't show up on my daily report. I need to check the GUI to insure all the agents are talking to the core. Killing the agent process on the protected machine, then starting the service always seems to get them talking once again.
  • Linux support is limited to specific distributions. We often have to enlist AppAssure Technical Support to get our Linux VMs protected.
  • Dell releases patches to both the core and agents. The GUI reports the version of the version level but nothing about any applied patches.

Return on Investment

  • Early versions of the product and conflicting "Best Practices" made our initial implementation problematic. Enlisting Dell Professional Services to assist us with our 5.3 to 5.4 upgrade was well worth it and put us in the right place. If you are using a VAR for your implementation make sure they have the experience needed.
  • When a web developer broke our corporate web site, I was able to export a backup to a new VM and get us back online in less time than it took to figure out what broke.
  • AppAssure's ease of use has allowed our help desk staff to do end user file restores without involving system administrators.

Other Software Used

VMware vCenter Server, SolarWinds IPAM, SolarWinds Virtualization Manager, Netvault Backup, vCenter Site Recovery Manager

Are you sure? No, I'm AppAssure!

Incentivized
Dhaval Parekh MCP, MCSA, MCSA+MView profile
Senior Systems Administrators in Information Technology at AASKI Technology (201-500 employees employees)

Pros

  • AppAssure add-on (DocRetriever for SharePoint Console) allows us to recover a particular sub site in SharePoint if deleted.
  • AppAssure add-on (Local Mount Utility) allows us to drill into an incremental backup to retrieve a file that was saved on a particular date and be able to mount it and make it into a temporary file recovery share.
  • AppAssure Virtual Standby allows us to put our primary domain controller on Virtual Standby in lieu of a disaster.

Cons

  • I've noticed that pushing an agent update via the console does not always work. It gets frustrating to download the 300mb agent and install it manually across our infrastructure servers.
  • Reporting is a big issue, the canned reports aren't really helpful. I wish there was a way to have customized reporting. Also, be able to schedule reporting from the console. I had to schedule it through PowerShell, but most people aren't proficient with PowerShell so it could be quite challenging.
  • The Event logs: When there is a failure, it doesn't provide explanation at times of why it failed. If there was a solution/suggested To-Do if a particular error occurred it would save a lot of IT time.

Return on Investment

  • AppAssure paid for itself in the first year of usage. A user deleted a major file in our SharePoint sub-site, we used the DocRetriever for SharePoint Console and were able to go back to a particular incremental date and retrieved that file.
  • One of our file shares crashed and we were able to put the physical server on a virtual standby which saved us hours of imaging and restoring of data. This allowed employees to efficiently continue their daily work without much downtime.
  • The offsite replication alone has put an ease on the company in case of any disaster. When Hurricane Sandy hit, we didn't have a solution in place which put us on pins and needles to say the least. But with AppAssure we will be able to have some comfort that all of our mission critical data is being offloaded onto our other sites.