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Rocket Remote Desktop

Score3.4 out of 10

15 Reviews and Ratings

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What is Rocket Remote Desktop?

Rocket Remote Desktop (formerly ASG-Remote Desktop) is a remote administration tool. Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.

Categories & Use Cases

Media

Open connections in overview
Properties dialogue with integrated help in background tab
Connection config dialogue

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Key Features

Learn about the best (and worst!) features Rocket Remote Desktop has to offer, as determined by TrustRadius' reviewers.
Based on 15 ratings of Rocket Remote Desktop's features
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Top Performing Features

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.7

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

Areas for Improvement

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.5

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.6

Reviews

What users are saying about Rocket Remote Desktop.
View all reviews

ASG-Remote Desktop a must have!

Incentivized
Tina ClineView profile
IT Support Specialist in Information Technology at 270net Technologies (11-50 employees employees)

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections

Alternatives Considered

Remote Desktop Manager

Other Software Used

WebEx Meetings, MailChimp, Microsoft Azure

ASG Rocks!

Incentivized
Steve PView profile
Information Technology Manager in Information Technology at Human Resources Firm (51-200 employees employees)

Pros

  • It saves your credentials so that you may log into any server with just a click.
  • It allows you to save layouts (groups of computers you can open simultaneously).
  • It allows you to sort computers into logical groups in the left-hand pane.

Cons

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

Return on Investment

  • I am unable to measure that at this time. However, I do know ASG is a timesaver.

Other Software Used

Windows Server, Actian Pervasive Data Integrator, Arcserve Backup, Brocade FastIron, PushApps, RESTful Reporting Engine, FastPIPE, IBM Softek Replicator, Computech BusinessMan, neatly.io, BigMarker

Greatly Simplify Remote Connection Management

Incentivized
Verified User
Director in Research & Development (1-10 employees employees)

Pros

  • Use a single set of saved credentials across multiple servers.
  • Organization of saved connections.
  • Provides the ability to share a subset of connection information with other personnel.

Cons

  • Honestly, no complaints, given our usage.

Return on Investment

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.

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