Assembla to the Project Rescue
Pros
- Provided tickets that could be assigned to multiple users within the organization and our partner so that the appropriate people were involved.
- The ability to escalate and prioritize requests so that the most important tasks were getting handled first.
- A reference point to go back to prior tickets to use previous solutions for any new problems. It created a history for us.
- Ability to work on projects at our own pace.
Cons
- The ability to export the tasks or run metrics on them.
- Mobile ability.
Return on Investment
- We were able to spend less time tracking down the status of projects.
- We could become more self-sufficient on reviewing prior resolutions to help with current problems.
- Tasks were responded to quickly because we did not have to email one person, wait for an out of office email and then try someone else. Our task got assigned to the next available person.
Alternatives Considered
JIRA Software
Other Software Used
CallidusCloud Marketing Automation, Conga Composer, Slack