What is Assembled?
Assembled aims to transform and elevate customer support. Their workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Their customers include support teams like Stripe, GoFundMe, Harry’s, and Looker.
Forecasting
Assembled automatically forecasts support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, and social media.
Scheduling
Assembled provides a team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.
Unified metrics
Assembled manages support schedules and metrics, like response times, visible across all levels.